Jasmine Stimac
Dallas
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Mobile Support Specialist/Team Lead
HCL Technologies
Plano, TX
12.2021 - Current
- Identify, diagnose, troubleshoot, and repair mobile devices coming from end users of Pepsico.
- Manage device application assignments within an MDM environment.
- Provide/update the mobile device vendor websites with accurate user and mobile device information for cell phones, hotspots, and iPads.
- Identified process inefficiencies and proposed actionable improvements, resulting in increased productivity.
- Managed multiple projects simultaneously, ensuring adherence to deadlines and quality standards.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Supported department leadership in implementing new policies, procedures and controls.
- Participated in seasonal inventory counts, contributing to accurate record-keeping and optimal inventory management practices.
- Managed inventory levels and performed regular stock checks, optimizing inventory turnover and minimizing shortages.
- Facilitated procurement of mobile devices and coordinated shipments to ensure timely delivery.
- Executed daily handling of more than 20 ServiceNow tickets and Calero orders, maintaining workflow continuity.
- Followed all company policies and procedures to deliver quality work.
Electrician
City of Dallas - Aviation
Dallas, TX
01.2021 - 03.2021
- Worked under tight deadlines and scheduling demands.
- Performed preventative maintenance on assigned electrical systems.
- Performed job responsibilities with commitment to unit safety policies and procedures.
- Read prints, wiring diagrams, ladder diagrams and schematic drawings.
- Disassembled defective electrical equipment, such as motors, using hand tools.
- Maintained safety, housekeeping, sanitation and disease control Requirements while performing job duties.
- Set up and adjusted equipment to minimize energy usage.
- Followed National Electrical Code state and local building regulations.
- Pulled electrical wire and cable in conduit using manual and power equipment.
- Troubleshooted and repaired mechanical equipment throughout facility.
Apprentice Electrician
Hargrove Electric Co.
Dallas, TX
05.2017 - 05.2020
- Worked safely and cooperatively with co-workers and public.
- Troubleshoot, repair and maintained all types of industrial machinery, equipment and systems.
- Work from drawings, repair and operating instruction manuals, written and oral instructions.
- Presented courteous and professional demeanor when in contact with customers and co-workers.
- Read single line diagrams, schematics and blueprints.
- Led in design, layout and installation of electrical equipment on capital projects.
- Conduct preventive maintenance programs and kept maintenance records.
- Install and repair wiring and various electrical equipment in city buildings and facilities.
- Provide preliminary sketches and cost estimates for materials and services.
Hostess
Pappadeaux Seafood Kitchen
Cedar Hill, TX
03.2013 - 03.2014
- Welcome guests and communicate wait times and answer any inquiries.
- Record meal counts, reservations and additional charges.
- Prepare guest orders in friendly, timely and efficient manner.
- Maintain appearance and cleanliness of the establishment.
- Greet guests in warm and friendly manner through smiling and making eye contact.
Education
Certification Construction Electrician - undefined
IBEW Local Union 20 Apprenticeship Program
Grand Prairie, TX05-2020
High School Diploma - undefined
Duncanville High School
Duncanville, TX05-2013
Skills
- Typing (60 WPM)
- Microsoft Office Proficient
- Administrative Assistance
- Remote support
- Ticket management
- Mobile device support
- SLA compliance
- IT asset management
Certification
- Journeyman Electrician
- TDLR License #488343
Timeline
Mobile Support Specialist/Team Lead
HCL Technologies
12.2021 - Current
Electrician
City of Dallas - Aviation
01.2021 - 03.2021
Apprentice Electrician
Hargrove Electric Co.
05.2017 - 05.2020
Hostess
Pappadeaux Seafood Kitchen
03.2013 - 03.2014
High School Diploma - undefined
Duncanville High School
Certification Construction Electrician - undefined
IBEW Local Union 20 Apprenticeship Program