Jasmine Stovall
Montgomery,AL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Advocate
Concentrix
, Remote
06.2021 - 11.2024
- Provided accurate, valid, and complete information to customers in a timely manner.
- Greeted and assisted customers with inquiries regarding products and services.
- Resolved customer complaints via phone, email, mail or social media.
- Managed incoming calls from customers in a professional manner.
- Exceeded company productivity standards on consistent basis.
Customer Care Representative
Entergy
, Remote
04.2019 - 05.2021
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
- Collected deposits or payments and arranged for billing.
- Provided top quality control and eliminated downtime to maximize revenue.
Customer Service Associate
Walmart
Montgomery, AL
01.2015 - 03.2019
- Processed customer orders accurately and efficiently.
- Handled cash register operations accurately during peak times.
- Compiled daily sales reports for management review.
- Maintained knowledge of current sales promotions and new product releases.
- Offered suggestions to improve processes related to customer service activities.
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Consulted with customers regarding needs and addressed concerns.
Education
High School Diploma -
Carver High School
Montgomery, AL06-2012
Skills
- International sales support
- Report creation
- Credit card processing
- Promotional support
- 10-key
- Office equipment proficiency
- Call center experience
- Microsoft PowerPoint
- Call center operations
- Process optimization
- Payment collection
- Escalation management
- Policy review
- Inbound and outbound calling
- Computer proficiency
- Problem-solving
- Sales expertise
Timeline
Customer Service Advocate
Concentrix
06.2021 - 11.2024
Customer Care Representative
Entergy
04.2019 - 05.2021
Customer Service Associate
Walmart
01.2015 - 03.2019
High School Diploma -
Carver High School