Jasmine Street
Pensacola
Summary
Detail-oriented professional with a strong work ethic, and managing day-to-day business operations. Committed to fostering customer relationships for sustained business growth.
Overview
21
21
years of professional experience
Work History
Owner/Operator
GraceRiley Creations LLC
Pensacola, FL
02.2023 - Current
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Managed daily operations, ensuring efficient workflow and high-quality product delivery.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Oversaw financial management, including budgeting, invoicing, and expense tracking for profitability.
- Coordinated promotional events to attract new customers and increase sales opportunities.
- Managed day-to-day business operations.
Assistant 1-yr Old Teacher
Jamison Street Preschool
Pensacola, FL
03.2015 - 02.2016
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a positive classroom environment that encouraged student participation and collaboration.
- Assessed student progress through regular evaluations and provided constructive feedback.
- Collaborated with parents to support children's development and address individual needs.
- Organized extracurricular activities that promoted social skills and teamwork among students.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Night Audit Supervisor
Ashton Inn & Suites
Pensacola, FL
11.2009 - 04.2012
- Supervised night audit operations, ensuring accuracy in financial reporting and reconciliation.
- Coordinated communication between departments to ensure seamless service delivery for guests.
- Analyzed financial discrepancies, providing solutions to minimize errors in financial documentation.
- Provided quick, complete responses to guest requests and concerns to create pleasant stays.
- Resolved disputes between guests or staff members during overnight hours, mediating conflicts professionally and effectively.
- Conducted routine walk-throughs of hotel facilities, ensuring security measures were in place and identifying potential maintenance issues for prompt resolution.
- Oversaw financial transactions during evening hours, ensuring accurate billing for guests while minimizing errors or discrepancies that could impact revenue collection efforts later on.
- Conducted nightly property inspections to maintain quality assurance and compliance with safety regulations.
- Managed front desk activities, addressing guest concerns and resolving issues efficiently.
Copy and Print Specialist
Staples, The Office Supply Superstore
Jacksonville, FL
05.2006 - 06.2008
- Produced high-quality printed materials using advanced digital printing technology.
- Collaborated with customers to design and customize print projects, ensuring satisfaction with final products.
- Managed inventory levels of paper and supplies, optimizing stock for operational efficiency.
- Trained new team members on copy and print services, enhancing overall team performance.
- Streamlined workflow processes, reducing turnaround time for print orders while maintaining quality standards.
- Streamlined workflow for increased productivity by organizing job orders and prioritizing tasks.
- Reduced turnaround time for projects with effective communication between clients and team members.
- Implemented quality control measures that reduced errors, minimizing reprints and improving overall product quality.
- Produced custom-printed materials catering to specific client requirements while adhering to strict deadlines.
- Performed regular maintenance checks on all equipment which resulted in minimal downtime due to technical issues.
Front Desk Receptionist/Front Desk Night Auditor
Ashton Inn & Suites
Pensacola, FL
09.2004 - 04.2006
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Handled multi-line phone system, efficiently directing calls to appropriate departments.
- Assisted guests with inquiries, providing exceptional customer service and resolving issues promptly.
- Maintained accurate reservations system, ensuring data integrity and timely updates.
- Coordinated communication between housekeeping and maintenance teams to address guest needs swiftly.
- Trained new staff on front desk procedures and customer service standards to enhance team performance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
High School Diploma -
Escambia High School
Pensacola, FL05-2004
Skills
- Operations management
- Documentation and reporting
- Relationship management
- Business planning
- Client relationship management
- Strong work ethic
- Customer service
Timeline
Owner/Operator
GraceRiley Creations LLC
02.2023 - Current
Assistant 1-yr Old Teacher
Jamison Street Preschool
03.2015 - 02.2016
Night Audit Supervisor
Ashton Inn & Suites
11.2009 - 04.2012
Copy and Print Specialist
Staples, The Office Supply Superstore
05.2006 - 06.2008
Front Desk Receptionist/Front Desk Night Auditor
Ashton Inn & Suites
09.2004 - 04.2006
High School Diploma -
Escambia High School