Jasmine Surgeon
North Lauderdale,FL
Summary
Dynamic professional with extensive experience in customer service and point-of-sale operations. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Successfully trained new staff, fostering a collaborative team environment and ensuring adherence to best practices. Committed to delivering exceptional service and operational efficiency.
Overview
6
6
years of professional experience
Work History
Cashier
Dab city
North Lauderdale, FL
11.2025 - Current
- Processed transactions efficiently using point-of-sale systems to ensure swift service.
- Processed payments through cash register accurately and efficiently, ensuring smooth transaction flow.
- Handled cash, credit, and returns accurately in compliance with company guidelines.
- Maintained organized checkout areas for optimal customer engagement and satisfaction.
- Assisted customers with product selections and inquiries, contributing to positive shopping experiences.
- Engaged customers upon arrival, setting a positive tone for their shopping experience., addressing questions regarding products and services effectively.
- Trained new cashiers on procedures and best practices, improving overall customer service quality.
- Monitored register inventory levels to prevent stock shortages and maintain efficiency.
General Manager
Tropibowls
Oakland, USA
05.2023 - 05.2025
- Led daily operations, enhancing service delivery in fast-paced environment.
- Established effective communication with staff members, promoting operational efficiency.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Developed training programs for new employees on company procedures.
- Trained employees on duties, policies and procedures.
- Implemented inventory management processes, improving supply tracking.
Team Member
Midnight cookies and cream
Tamarac, USA
05.2021 - 11.2021
- Collaborated with team members to deliver efficient service during peak hours, enhancing customer satisfaction.
- Handled customer inquiries and resolved issues promptly, contributing to a positive shopping experience.
- Operated cash registers to process payments from customers.
- Maintained cleanliness and organization of workstations and dining areas.
- Monitored inventory levels and communicated restocking needs to management.
- Trained new team members on standard operating procedures and best practices, ensuring adherence to company standards.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated kitchen equipment safely while following health regulations.
Cashier/sale associate
Bj's wholesale club
Fort Lauderdale, USA
01.2021 - 04.2021
- Managed cash register operations, including handling cash, credit, and gift card payments.
- Guided customers in product selection, enhancing their shopping experience through tailored service.
- Resolved customer inquiries and issues promptly, contributing to a positive shopping environment.
- Collaborated with team members to restock shelves and ensure product availability for customers.
- Organized cash drawer and maintained work area to ensure efficient operations.
Education
High School Diploma -
Deerfield Beach High School
Deerfield Beach, FL05-2020
Some College (No Degree) - Game Design
Southern New Hampshire University
Manchester, NH08-2026
Skills
- Point-of-sale operations
- Customer service and support
- Product knowledge
- Staff onboarding
- Team collaboration
- Time management
- Problem solving
- Communication skills
Awards
- Certiport Photoshop Certificate
- International Thespian Society
Timeline
Cashier
Dab city
11.2025 - Current
General Manager
Tropibowls
05.2023 - 05.2025
Team Member
Midnight cookies and cream
05.2021 - 11.2021
Cashier/sale associate
Bj's wholesale club
01.2021 - 04.2021
High School Diploma -
Deerfield Beach High School
Some College (No Degree) - Game Design
Southern New Hampshire University