Jasmine Swanson
Charlotte,NC
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
7
7
years of professional experience
Work History
Business Owner/Operator
Lounge Eleven05
Cleveland, OH
01.2018 - 08.2023
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Developed and implemented business strategies to increase profitability and market share.
- Supervised staff, managed payroll and ensured compliance with labor regulations.
- Organized meetings with key stakeholders to discuss strategic objectives for the company.
- Monitored inventory levels, ordered supplies as needed, and maintained accurate records of purchases.
- Established relationships with banks and other funding sources to secure financing for operations.
- Ensured that all safety protocols were followed in order to maintain a safe working environment.
- Reviewed customer feedback and made changes as necessary to improve customer service.
- Managed daily operations such as sales transactions, accounts receivable, payable, shipping, receiving functions.
- Built strong vendor relationships by providing exceptional customer service throughout the supply chain process.
- Maintained up-to-date knowledge of local laws regarding business licenses, permits, taxes.
Business Owner/Operator
JJ IceCream & Cafe
East Cleveland, OH
06.2018 - 08.2021
- Consulted with potential clients to determine how company could best meet needs.
- Made financial and logistics decisions in best interest of company.
- Took care of escalated customer concerns to increase satisfaction.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Resolved issues quickly through meticulous research and quick decision-making.
- Conferred with customers to understand needs and finalize purchase orders.
- Kept records for production, inventory, income and expenses.
- Kept up-to-date on regulatory changes affecting business operations.
- Set pricing structures according to market analytics and emerging trends.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Improved company's quality and productivity by streamlining systems and processes.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
Administrative Assistant
Medsource Healthcare
Euclid, OH
10.2019 - 08.2021
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
- Processed financial documents, contracts, expense reports and invoices.
- Assisted with payroll preparation and entered data into cumulative payroll document.
- Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
Scheduling Coordinator
Omni Park Home Care
Euclid, MN
03.2016 - 07.2018
- Managed schedules of team of 80 personnel to keep shifts properly staffed.
- Developed effective scheduling processes to achieve production objectives.
- Gathered employee and staff data to develop monthly work schedules.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
- Managed and responded to patient grievances and complaints per procedural guidelines.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
Education
High School Diploma -
Glenville High School
Cleveland, OH06.2007
Some College (No Degree) -
Hondros College of Business
Westerville, OHSkills
- Cross-Functional Team Management
- Policy/Program Development
- Supervision and Training
- Sales Team Development
- Team Leadership
- Recruitment and Hiring
- Customer Service Management
- Administrative Management
- Business Leadership
- Hiring and Onboarding
Timeline
Administrative Assistant
Medsource Healthcare
10.2019 - 08.2021
Business Owner/Operator
JJ IceCream & Cafe
06.2018 - 08.2021
Business Owner/Operator
Lounge Eleven05
01.2018 - 08.2023
Scheduling Coordinator
Omni Park Home Care
03.2016 - 07.2018
High School Diploma -
Glenville High School
Some College (No Degree) -
Hondros College of Business