Jasmine Taylor
Jackson,MS
Summary
Seasoned professional with a proven track record in crisis management and records management, honed across roles at MS Dept Of Corrections and Xfinity Comcast. Excelled in conflict mediation and emergency response, significantly enhancing safety and customer satisfaction. Skilled in leveraging professional telephone demeanor and problem resolution to achieve exceptional outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Corrections Corporal
MS Dept Of Corrections
Pearl, MS
03.2023 - Current
- Conducted security checks and monitored inmate movement in the facility.
- Maintained accurate records of inmates, including classification and custody status.
- Assisted in the development of individual treatment plans for inmates with mental health issues.
- Provided counseling to inmates regarding personal, social, or psychological problems.
- Monitored activities within housing units to ensure safety and security of staff and inmates.
- Responded to emergency situations quickly and effectively according to established protocols.
- Intervened in potentially violent confrontations between inmates using verbal de-escalation techniques.
Detention Officer
Hinds County Sheriffs Department
Raymond, MS
02.2019 - 01.2023
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
- Supervised inmates during recreational activities, providing guidance when needed.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Provided support and assistance to fellow officers during emergency situations.
- Maintained records of incident reports and daily logs to document inmate activity.
- Escorted inmates from one area of the detention center to another safely and securely.
Customer Service Representative
Discovery Benefits
Brookings, SD
01.2021 - 02.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Retention Specialist
Xfinity Comcast
Jackson, MS
06.2018 - 01.2021
- Provided customer service support to retain customers and address any inquiries or complaints.
- Developed strategies to increase customer loyalty and satisfaction.
- Sold internet, home phone, cable, home security, and cell phones.
- Re-established customer's faith in company by providing best retention offers available.
- Explained new products and services to customers.
Customer Service Representative
Saks Fifth Avenue
Jackson, MS
10.2015 - 05.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Approved customers for Mastercard, Saks 5th cards, and Off 5th Cards.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Medicare Insurance Agent
Xerox
Madison, MS
06.2013 - 09.2016
- Provided Medicare customers with guidance and assistance in selecting the most appropriate insurance plans.
- Conducted research to ensure compliance with applicable regulations and laws governing Medicare insurance.
- Assisted clients in completing applications, forms, and other paperwork related to enrollment process.
- Maintained accurate records of all customer interactions, including contact information, policy changes, payment histories.
- Resolved customer complaints by providing prompt solutions or referring them to the appropriate departments.
- Educated customers on the features of different insurance plans available through company programs.
- Demonstrated knowledge of health care reform initiatives as they relate to Medicare coverage options.
Education
Phlebotomy License - Phlebotomy
Training Academy
Jackson05-2016
High School Diploma -
Wingfield High School
Jackson05-2011
Skills
- Crisis Management
- Incident Investigation
- De-Escalation Techniques
- Records Management
- Emergency Response
- Inbound and Outbound Calling
- Scheduling
- Product Knowledge
- Paperwork Processing
- Complaint Resolution
- Account Updating
- Order Processing
- Conflict Mediation
- Problem Resolution
- Professional Telephone Demeanor
Timeline
Corrections Corporal
MS Dept Of Corrections
03.2023 - Current
Customer Service Representative
Discovery Benefits
01.2021 - 02.2022
Detention Officer
Hinds County Sheriffs Department
02.2019 - 01.2023
Customer Retention Specialist
Xfinity Comcast
06.2018 - 01.2021
Customer Service Representative
Saks Fifth Avenue
10.2015 - 05.2018
Medicare Insurance Agent
Xerox
06.2013 - 09.2016
Phlebotomy License - Phlebotomy
Training Academy
High School Diploma -
Wingfield High School
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