Jasmine Thomas

As the lead clinical assistant, I act as the working supervisor for a medical office's clinical team, balancing direct patient care with administrative workflow oversight. My previous work experience in various management roles has allowed me to excel in my current role mentoring staff, managing medication and equipment inventory, ensuring compliance with clinical protocols, streamlining patient flow, and acting as the primary liaison between clinical assistants and providers.

• Train, onboard, and supervise clinical assistant staff to ensure competency and adherence to clinical procedures.
• Manage daily clinical workflows, monitor patient flow to reduce wait times, and handle scheduling.
• Perform clinical duties, including rooming patients, taking vitals, collecting history, administering IM injections, venipuncture, ensure OSHA and HIPAA compliance, maintain inventory levels, and manage equipment maintenance, taking x-rays, and filling prescription medications.
• Act as a bridge between management/providers and clinical staff to solve issues and improve processes
• Prepares patient prior to provider examination; confirming medical history, prior treatments, and current pain status
• Complete all FMLA and ADA paperwork based off of exam notes
• Operate a c-arm for surgical procedures such as epidural injections, total joint replacements, and radiofrequency ablations
• Monitor the fax system and clinical email for patient records and correspondence; returning phone calls and emails in a timely manner
• Certified mHBOT technician; administer treatments according to physician's orders, ensure safety compliance and equipment management, maintain patient records and filing

• Monitor anesthesia and vitals during surgery
• Prepare patients for surgery - shave, scrub, and set up vital monitoring
• Record and maintain exam notes for each patient seen
• Greet clients and patients by name as the first person in the exam room before obtaining patient history and recommending diagnostics when appropriate
• Administer subcutaneous vaccines, medications, and fluids
• Set up and maintain IVs for fluid therapy
• Place and maintain IV catheters
• Client education on zoonotic diseases and prevention, vaccines, treatments, in clinic medications/products, and timely preventative care
• Set up and read fecal floats, heartworm tests, ear cytology, skin scrapes, and blood smears
• Position and assist in taking radiographs
• Fill medications as needed
• Properly record controlled drugs in compliance with the DEA
• Clean and wrap surgery instruments and gowns
• Maintain a clean clinic
• Obtain and record patient vital signs and test results
• Record SOAP subjective and plan notes
• Ensure appointment flow and schedule are properly maintained by other veterinary staff in the clinic
• Assist in hiring new veterinary assistants based off of skill level and experience
• Provide on the job training for current and new Veterinary assistant staff in compliance with AVMA standards
• Ensure veterinary assistants feel comfortable and confident in their role AND provide further training where needed
• Act as a main point of contact for Veterinary assistants and technicians for any concerns in the clinic
• Stay updated on the clinic’s KPI’s, appointment rescheduling, and individual employee progress and adjust as needed to hit hospital goals

• Open the store in a timely manner
• Count all registers and safe, make deposits as needed
• Zone employees for the work day according to their strengths
• Monitor KPIs (UPT, ATV) for individual employees on shift and zone accordingly
• Process returns and online orders
• Answer incoming calls
• Count registers at the end of each employee shift
• Run end of shift reports
• Organize store as needed
• Overnight Planogram execution
• Report directly to the store manager and district manager
• Check the store email and respond accordingly
• Help stock manager with incoming shipments and keeping inventory storage organized for easy access
• Help customers with any products, questions, or concerns

• Operate multi-line switch board
• Draft and type deposition documents
• Create and maintain filing system for the attorneys
• Maintain and order inventory for both copy rooms
• Assist with billing entries and maintain billing records
• File and disperse mail for the entire staff
• Data entry and inventory
• Manage deposits and bank runs
• Organize and file receipts for attorney travel/meeting expenses and reimburse accordingly
• LexisNexis proficiency

• Feed, walk, and administer medications to boarders.
• Notate and maintain boarder medical records.
• Properly and safely restrain patients for sample collections.
• Set up and read fecal flotations.
• Assist veterinary technicians with restraint, setting up labs, constituting vaccines.
• Bathe, trim nails, and express anal glands for spa appointments.
• Maintain a clean hospital environment.

• Feed, walk, monitor, and properly administering medications to boarders.
• Set up, diagnostic tests and cytology such as fecal floats, snap tests, and ear cytology.
• Prepare and label vaccines at the beginning of the day for scheduled appointments.
• Type notes for the DVM during appointments.
• Count and fill prescriptions for in house medications.
• Clean exam rooms and surfaces between appointments.
• Wrap surgery packs.