Jasmine Thompson
Newport,NC
Summary
High-energy sales leader with proven relationship-building skills and significant background working with Dairy Queen and Neuse Sport Shop customers. Consistently drives sales and brings in new customers with prospecting expertise and persuasive negotiation expertise. History of consistently exceeding quotas 29%. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
4
4
years of professional experience
Work History
Cashier
Neuse Sport Shop
Newport, NC
08.2022 - 11.2023
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Adhered to social distancing protocols and wore mask or face shield.
- Processed sales transactions to prevent long customer wait times.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Scanned items and checked pricing on cash register for accuracy.
- Worked closely with front-end staff to assist customers.
- Issued receipts, refunds, credits or change due to customers.
- Maintained work area and kept cash drawer organized.
- Followed company security procedures for handling large sums of money.
- Accepted cash and credit card payments, issued receipts and provided change.
- Learned roles of other departments to provide coverage and keep store operational.
- Greeted customers promptly and responded to questions.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Planned and completed group projects, working smoothly with others.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
Customer Service Cashier
Dairy Queen Grill & Chill
Swansboro, NC
03.2020 - 08.2022
- Complied with all health and safety regulations while performing job duties.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Processed credit card transactions accurately and efficiently.
Education
High School Diploma -
Croatan High School
Newport, NC06-2024
Skills
- Cash Register Operation
- ID Verification
- Customer Assistance
- Cash Handling
- Payment Processing
- Customer Service
- Returns Processing
- Payment Collection
- Drawer Balancing
- Cash Drawer Balancing
- Sales Expertise
- Written and Verbal Communication
- Currency Counting
- Money Handling
- Merchandise Restocking
- Credit and Cash Transactions
- Order Taking
- Product Knowledge
- Time Management Skills
- Cleaning and Sanitizing
Affiliations
- Marching band
- Concert band
- School assignments
- Family functions
References
References available upon request.
Timeline
Cashier
Neuse Sport Shop
08.2022 - 11.2023
Customer Service Cashier
Dairy Queen Grill & Chill
03.2020 - 08.2022
High School Diploma -
Croatan High School
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