Jasmine Thompson
Pittsburgh,PA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
UPMC
Pittsburgh, PA
08.2023 - Current
- Answered incoming calls in a professional manner.
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Verified demographics and insurance information to register patients in computer system.
Customer Service Representative
Target
Pittsburgh, PA
10.2019 - 08.2023
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Greeted customers, assessed their needs and provided appropriate services.
Education
High School Diploma -
City Charter High School
Downtown Pittsburgh 07-2020
Skills
- Work Quality Evaluation
- Problem-Solving
- Team Collaboration
- Explaining Policy and Procedures
Timeline
Patient Service Representative
UPMC
08.2023 - Current
Customer Service Representative
Target
10.2019 - 08.2023
High School Diploma -
City Charter High School