Jasmine Thompson
Rosenberg,TX
Summary
Results-driven Project Manager with 5+ years of experience in web development, application design, and cross-functional team leadership. Adept at managing project lifecycles from initiation to completion. Experience in Agile methodologies, stakeholder communication, and process optimization. Proven ability to align project objectives with business goals while driving efficiency and continuous improvement.
Overview
12
12
years of professional experience
Work History
Owner/ Notary Public
Sign & Smile Notary
01.2024 - Current
- Manage business operations, overseeing scheduling, client communications, and financial reporting to ensure seamless service delivery
- Coordinate and execute document signings with a focus on compliance, accuracy, and client satisfaction
- Develop and implement process improvements to optimize scheduling efficiency and enhance client experience
- Maintain meticulous documentation and records, ensuring adherence to industry regulations and legal standards
Web Developer
AdvantageTech
09.2022 - 12.2023
- Designed application features using AdobeXD, translating stakeholder requirements into actionable designs
- Produced detailed technical documentation for new features to enhance development efficiency
- Planned website development, created mockups into and coordinated with other developers to convert them into usable web presence with HTML, React, AJAX, and JSON coding.
Junior Project Manager/ Web Developer
Pharmacy First
03.2019 - 09.2022
- Managed end-to-end web development projects for a service provider supporting independent pharmacies across 50 states
- Supervised frontend website maintenance and improvements using HTML, CSS, JavaScript, SQL and .NET, resulting in 40% faster page load times
- Designed internal and client-facing applications using AdobeXD, aligning designs with business requirements and user needs
- Created project timelines, assigned resources, and tracked progress using project management tools to ensure timely delivery
- Created client surveys and produced reports using SQL.
CLIENT SERVICES COORDINATOR
SelectQuote Life Insurance
01.2017 - 01.2019
- Managed communication between cross-functional teams, streamlining information flow between customers, underwriters, and CSRs
- Implemented process improvements that reduced underwriting processing time by 30%
- Consistently exceeded productivity metrics while maintaining high-quality standards
- Collaborated with department leads to develop new workflows that increased department efficiency by 20%
PRODUCT SUPPORT TIER II
Intuit - TurboTax
01.2013 - 01.2015
- Collaborated with the development team to report bugs
- Coordinated with clients to resolve complex technical issues, maintaining a 95% customer satisfaction rating
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Project Management Certificate -
Google
Master of Arts - Education
Truman State University
Bachelor of Arts - Music
Truman State University
Full Stack Web Development -
Bloom Institute of Technology (Lambda School)
Skills
- Project Planning & Execution
- Agile/Scrum Methodology
- Backlog Management
- Stakeholder Communication
- Requirements Gathering
- Risk Management & Mitigation
- Resource Allocation
- Process Improvement
- Team Leadership & Mentoring
- Project Documentation
- Project Management Tools: Jira, Project Manager, Trello, Notion
- Development: React, JavaScript, HTML, CSS, NET/C#
- Design: AdobeXD, Figma
- Version Control: Git
Timeline
Owner/ Notary Public
Sign & Smile Notary
01.2024 - Current
Web Developer
AdvantageTech
09.2022 - 12.2023
Junior Project Manager/ Web Developer
Pharmacy First
03.2019 - 09.2022
CLIENT SERVICES COORDINATOR
SelectQuote Life Insurance
01.2017 - 01.2019
PRODUCT SUPPORT TIER II
Intuit - TurboTax
01.2013 - 01.2015
Project Management Certificate -
Google
Master of Arts - Education
Truman State University
Bachelor of Arts - Music
Truman State University
Full Stack Web Development -
Bloom Institute of Technology (Lambda School)
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