JASMINE TRULY
Amazon
Flint,MI
1
Certification
6
years of professional experience
Results-driven Operations Leader with four years of management experience in transportation and delivery sectors. Supervised driver teams and managed weekly trailer movements, enhancing dispatch efficiency through process redesigns. Skilled in dispatch execution, staffing, and vendor coordination. Holds a Master’s degree in Supply Chain Management from Michigan State University.
Work History
Transportation Area Manager L5 (TOM Team)
1 Year- Directed 4–5 transportation associates per shift, including 3 direct reports, and monitored completion times for 350–500 weekly trailer moves. Managed staffing gaps, late arrivals, yard congestion, equipment failures, and incident-related barriers affecting inbound and outbound building operations.
- Oversaw monitoring and management of operational barriers such as hostler breakdown coverage and HC shortages to support optimal yard flow with minimal disruption to operations.
- Accurate move status, trailer location, dock assignment, parking assignment, and damaged asset tracking supported through YMS. Clear load readiness and arrival and departure visibility supported through SSP. Reliable driver tour, pickup detail, carrier contact, and first-party equipment verification supported through FMC and Amazon Relay during investigations.
- Built idle-time coaching tracker and led weekly and monthly reporting workflows based on yard-system event history; reviewed event data for reporting accuracy, resolved reporting errors, and coached driver on move acceptance before travel to trailer to improve compliance with process.
- Improved yard-move quality through driver ride-alongs and standard work audits. Performance feedback supported continued driver development. Stakeholder and third-party escalations were managed within scope. Accurate yard records confirmed correct asset locations.
- Managed repair order workflows and vendor follow-up for trailer and hostler repairs, routing stalled requests to appropriate teams for resolution.Oversaw site readiness for 5–7 hostlers and 2–3 daycabs..
Area Manager L4 to L5
3 Years 6 Months- Promoted internally from L4 to L5 before transitioning to transportation operations.
- Managed delivery-station operations to support day-to-day execution across 300+ associates and 20–30 direct reports.
- Managed labor planning, capacity allocation, and shift performance tracking to support safety, quality, and timely dispatch.
- Planned and implemented dispatch execution redesign around standard procedures to improve on-time dispatch performance for DDT6 high-priority sub-same day cycle (July–December 2024).
- Managed driver flow by separating and staging routes according to planned departure time and corresponding driver waves; moved driver check-in and ID verification into queuing area to minimize congestion and maintain correct loading-wave entry.
- Coordinated problem-solving system access for outdoor dispatch associates and trained troubleshooting procedures for common driver issues to support resolution of loading exceptions and scheduled departure readiness.
- Coordinated driver check-in and check-out processes at the delivery station. workflow, trailer dock assignments, and on-time arrival monitoring to protect inbound and outbound flow and operational readiness.
- Service gaps were identified through weekly delivery service partner scorecard reviews, coaching discussions, and root cause analyses. Operational best practices were shared while supporting short-term assignments at delivery stations across region.
- Reduced defects by 5% and limited downtime through support for automated pick-line technology rollout. Improved audit readiness, coaching, employee engagement, and compliance outcomes through close partnership with Safety and HR.
Warehouse Associate
1 Year 6 Months- Facilitated package sorting and processing in delivery stations and fulfillment centers, adhering to safety procedures and adjusting to varied workflows in high-volume operations.
- Operated handheld scanners to receive, sort, and track inventory across warehouse workflows.
- Picked customer orders accurately, following scan-to-pack procedures and quality checks.
- Loaded and unloaded trailers while maintaining safe material handling practices.
Education
Master of Science - Supply Chain Management
Completed August 2026
Lean Six Sigma Yellow Belt | In progress
Bachelor of Science - Human Biology
Skills
Dispatch execution
Resource allocation
Driver coaching
Load tracking
Equipment readiness
Escalation coordination
Vendor coordination
Operational training
Root cause analysis
Microsoft Excel
Amazon Yard Management System (YMS)
Freight Management System
Sortation Service Platform
Labor management tools
Performance tracking
Certification
Lean Six Sigma Yellow Belt | In progress
Personal Information
Title: Dispatch and Transportation Operations Leader
Timeline
Transportation Area Manager L5 (TOM Team)
Amazon
10.2025 - CurrentRead More
Area Manager L4 to L5
AMAZON LOGISTICS
04.2022 - 10.2025Read More
Warehouse Associate
AMAZON LOGISTICS
10.2020 - 04.2022Read More
Michigan State University
Bachelor of Science from Human Biology
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Michigan State University, Broad College of Business
Master of Science from Supply Chain Management
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