JASMINE TYLER
Belmar
Summary
Customer Service Supervisor recognized for fostering a high-performance culture and reducing escalated issues. Rapidly advanced from representative to leadership roles, enhancing employee development and customer loyalty through strategic training. Leveraged operational analytics to drive efficiency and boost team performance.
Overview
16
16
years of professional experience
Work History
Supervisor
Visual Computer Solutions d.b.a. Jobs4Blue
Freehold
03.2025 - 06.2025
- Supervised daily operations within a high-volume customer service environment.
- Managed employee performance, productivity, attendance, and workflow coordination.
- Assisted leadership with operational reporting, analytics, and performance tracking.
- Handled escalated customer concerns and provided resolutions for complex service issues.
- Trained, coached, and mentored team members.
Team Lead
Visual Computer Solutions d.b.a. Jobs4Blue
Freehold
06.2024 - 03.2025
- Served as primary point of contact for frontline representatives requiring operational support.
- Assisted supervisors and managers with employee coaching and performance monitoring.
- Conducted new-hire training and onboarding activities.
- Resolved customer escalations and supported quality assurance initiatives.
Customer Service Representative
Visual Computer Solutions d.b.a. Jobs4Blue
Freehold
07.2023 - 06.2024
- Managed customer inquiries through phone and email communication channels.
- Investigated and resolved account concerns while maintaining productivity expectations.
- Demonstrated leadership and reliability resulting in promotion to Team Lead.
Customer Service Representative
Boxed Wholesale (Boxed.com)
Union
12.2016 - 02.2019
- Delivered customer support through phone, email, and live chat.
- Created and tracked Jira tickets for technical issues.
- Coordinated with fulfillment centers, marketing teams, and vendors.
- Managed high-volume customer interactions while maintaining accuracy.
Accounts Payable Clerk
The Earle Companies
Wall
07.2010 - 01.2013
- Processed high-volume accounts payable transactions.
- Verified invoices and researched discrepancies.
- Maintained vendor records and 1099 documentation.
- Performed bookkeeping, reporting, and administrative support.
Student Worker / Campus Liaison
Felician College
Rutherford
02.2009 - 07.2009
- Led campus tours and engaged in applicant outreach to enhance prospective student experience.
- Supported admissions staff in processing applications to streamline candidate evaluation.
- Managed records and delivered administrative support to ensure efficient office operations.
Education
Bachelor of Arts (B.A.) - English
Kean University
Union01-2016
Associate of Arts (A.A.) - Early Childhood Education
Brookdale Community College
Lincroft01-2012
Skills
- Customer Service Management
- Call Center Operations
- Team Leadership
- Employee Development
- Training programs
- Customer Retention
- Quality Assurance
- Process Improvement
- Operations Support
- Zendesk
- CRM Systems
- Jira
- Microsoft Office Suite
- Slack
- Avalara Tax
- Conflict Resolution
Technology And Software
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Zendesk
- Jira
- Slack
- Adobe Creative Suite (Photoshop, Illustrator, InDesign)
- Avalara Tax
- CRM Systems
- Data Entry & Reporting Systems
- Zoom
- Microsoft Teams
Timeline
Supervisor
Visual Computer Solutions d.b.a. Jobs4Blue
03.2025 - 06.2025
Team Lead
Visual Computer Solutions d.b.a. Jobs4Blue
06.2024 - 03.2025
Customer Service Representative
Visual Computer Solutions d.b.a. Jobs4Blue
07.2023 - 06.2024
Customer Service Representative
Boxed Wholesale (Boxed.com)
12.2016 - 02.2019
Accounts Payable Clerk
The Earle Companies
07.2010 - 01.2013
Student Worker / Campus Liaison
Felician College
02.2009 - 07.2009
Bachelor of Arts (B.A.) - English
Kean University
Associate of Arts (A.A.) - Early Childhood Education
Brookdale Community College