Jasmine Villela
Fort Smith,AR
Summary
Experienced professional with a strong background in improving customer service leadership at Glamorous Service Cleaning. Helped boost team efficiency by focusing on organization and employee engagement. Skilled at project coordination and building great relationships, always ensuring top-notch service. Also helped raise the bar on training effectiveness at Raising Cane's Restaurants through performance consulting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cleaning and Development Department
Glamorous Service Cleaning
Fort Smith, AR
07.2022 - Current
- Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Operated industrial cleaning equipment to complete custodial tasks quickly.
Certified Trainer
Raising Cane's Restaurants
Rogers, AR
07.2022 - 12.2023
- Maintained records of attendance, performance evaluations, and certifications earned.
- Analyzed feedback from trainees to ensure the effectiveness of course materials and instruction methods.
- Supervised, evaluated, or referred instructors to skill development classes.
Education
Bachelor of Science - Criminal Justice
University of Arkansas-Fort Smith
Fort Smith, AR05-2028
High School Diploma -
Northside High School
Fort Smith, AR05-2024
Skills
- Performance consulting
- Organizational development
- Employee engagement
- Blended learning
- Customer service leadership
- Project coordination
- Storage management
- Task prioritization
- Relationship management
- Complaint handling
Languages
Spanish
Native/ Bilingual
Certification
I hold an OSHA certification in occupational safety and health, a Food Safety Certification, and a Certified Trainer Certificate.
Affiliations
I actively serve in my church, contributing to photography, music, and facility maintenance. At the University of Arkansas - Fort Smith, I’m involved with Christian Ministries International (CMI) as part of 'The Pentecostal Lions,' where I lead Bible studies and volunteer at events. I'm also a member of the UNIDOS choir, traveling across the U.S. to perform and connect with others.
Timeline
Cleaning and Development Department
Glamorous Service Cleaning
07.2022 - Current
Certified Trainer
Raising Cane's Restaurants
07.2022 - 12.2023
Bachelor of Science - Criminal Justice
University of Arkansas-Fort Smith
High School Diploma -
Northside High School
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