Jasmine Wallace

• Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
• Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
• Negotiated contract renewals, securing continued business partnerships with satisfied clients.
• Built constructive customer relationships to improve loyalty and recommendations.
• Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
• Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
• Boosted revenue through upselling and cross-selling opportunities during customer interactions.
• Evaluated current customer retention strategies and recommended improvements.
• Gathered feedback from departing customers to identify areas for improvement in products or services offered.

• Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
• Enhanced mentee performance by providing personalized guidance and support.
• Served as role model for mentees by demonstrating strong values and ethical standards.
• Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
• Assisted mentees in developing self-confidence and positive self-image.

• Enhanced mentee performance by providing personalized guidance and support.
• Served as role model for mentees by demonstrating strong values and ethical standards.
• Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.

A "dual Life & Health Coach" certification combines life coaching and health coaching skills, enabling coaches to support clients holistically across various life areas, including nutrition, habit change, personal growth, and business fundamentals