Jasmine Walsh
Tacoma,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers.
Overview
11
11
years of professional experience
Work History
Lead Expo/Host/Server
Stanley & Seafort's
Tacoma, WA
09.2018 - 12.2023
- Managed crowd control efficiently, maintaining a safe and orderly environment throughout the expo.
- Greeted attendees warmly upon arrival, creating an inviting atmosphere for all guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Inspected dishes and utensils for cleanliness.
- Built and established positive relationships with patrons, team members and supervisors.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Sales Associate
The UPS Store Inc.
Federal Way, WA
08.2016 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Lead Host/Server
Melting Pot
Tacoma, WA
10.2012 - 04.2016
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Trained new hosts in company policies and procedures, ensuring a consistent guest experience.
- Ensured compliance with health department regulations by overseeing cleanliness standards at the host station and entrance area.
- Relayed guest comments or suggestions to manager on duty for further action.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Barista
Tully's Coffee
Tacoma, WA
08.2014 - 06.2015
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Hospitality Diploma -
International Air And Hospitality Academy
Vancouver, WA01.2014
High School Diploma -
Stadium
Tacoma, WA06.2012
Skills
Strong organizational skills
Engaging personality
Customer Service
Strong Work Ethic
Timeline
Lead Expo/Host/Server
Stanley & Seafort's
09.2018 - 12.2023
Sales Associate
The UPS Store Inc.
08.2016 - 09.2018
Barista
Tully's Coffee
08.2014 - 06.2015
Lead Host/Server
Melting Pot
10.2012 - 04.2016
Hospitality Diploma -
International Air And Hospitality Academy
High School Diploma -
Stadium