Jasmine Warren

Managed 70+ inbound calls daily assisting patients with scheduling, billing inquiries, and healthcare support needs

• Verified insurance eligibility and benefits to ensure accurate processing and reduce claim errors

• Documented patient interactions in CRM/EHR systems while maintaining strict HIPAA compliance standards

• Coordinated with healthcare providers and internal departments to resolve patient issues efficiently

• Delivered consistent, high-quality service contributing to improved patient satisfaction and first-call resolution

Resolved high-volume customer inquiries related to billing, technical support, and account management

• Assisted customers with upgrades, account changes, and troubleshooting wireless services

• Maintained accurate customer records using CRM systems and internal platforms

• Consistently met or exceeded performance metrics including resolution time and satisfaction scores

• Strengthened customer retention through effective communication and problem-solving skills