Jasmine Washington
Dallas ,TX
Summary
Dedicated, licensed funeral director and embalmer in the state of Texas, seeking a position with growth potential, while assisting the firm in its mission of guiding families through their difficult time with compassion, care, and professionalism.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Funeral Home Liaison
Southwest Transplant Alliance
09.2023 - 05.2025
- Identified communication and procedural challenges that exist within the organization, funeral homes, hospitals, and medicolegal partners. Led the investigation of concerns, complaints, errors, and omissions, and conferred with organizational leadership to implement resolutions.
- Developed and maintained effective relationships by providing a high level of customer service through timely and ongoing communication, visible presence amongst mortuary partners, as well as other key individuals essential to the donation process throughout the DSA on a monthly and as needed basis.
- Developed and implemented relevant Donation-Mortuary specific educational materials, surveys, and other resource materials for mortuary professionals with a focus on collaboration, mutual understanding, and promoting the mission of donation.
- Involved with community partners such as mortuary science college, trade associations (local/regional/national) and other industry collaboratives.
- Lead the development, implementation, and maintenance of organizational policies related to Funeral Home and Mortuary operations.
- Facilitated accounting and billing needs of our mortuary and medicolegal partners.
- Provided 24/7 support for donation operations by leveraging key relationships to overcome barriers to donation and providing real time follow up.
Transfer Specialist/ Driver
Service Corporation International
12.2023 - 09.2024
- Safely driven company owned professional vehicles to perform “first call” removals of deceased in accordance with local and state laws as well as company policies and procedures
- Followed chain-of-custody process, properly filled out paperwork, and deceased identification
- Cooperated with first responders, Coroner, hospital staff, and Senior Living facilities to accommodate their processes and procedures
- Respectfully and compassionately interacted with bereaved family members while exhibiting sensitivity to the situation; provided comfort and addressed questions or concerns the family had. Followed company procedures in removing soiled garments, bedding, or other materials
- Entered deceased event information into proprietary software according to company procedures
- Assisted care center personnel with dressing, casketing, and cosmetizing deceased in preparation for their upcoming services
- Transported caskets to care centers, airports or funeral homes; assisted with moving caskets
- Washed, vacuumed, and cleaned vehicles ensuring vehicle is presentable for loved ones
- Fueled vehicles as necessary
- Followed safety guidelines and expenditure processes
- Maintained as well as utilized personal protective and removal supplies in vehicles including cleaning products
- Identified vehicle engine or operating issues to management
- Driven company-owned professional vehicles safely to transport bereaved family members to funeral services, visitations, and receptions as well as during funeral processions
- Consistently punctual and arrived on or before appointments
- Assisted funeral directors while they were away from office or handling other responsibilities by conducting funeral and graveside services as a licensed professional
Mortician
Fred Dickey Funeral And Cremation Services
02.2023 - 09.2023
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Performed embalming procedures and updated case study reports.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Assisted clients with pre-arranging funeral services.
Instructor
Dallas Institute Of Funeral Service
09.2022 - 02.2023
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Reviewed class and student records to identify improvement opportunities.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Assisted students in retaining lecture information with creation of guides and course materials.
- Assisted in training students how to properly prepare and embalm deceased for funeral services.
Location Manager
Smart Cremation/ NorthStar Memorial Group
05.2022 - 09.2022
- Made funeral arrangements for families and obtained appropriate permits for various uses in different locations.
- Anticipated, resolved and prevented operating difficulties through successful policies.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Created and enforced detailed organization processes to increase quality and service standards.
- Negotiated contracts and fees for using locations.
DCME Transporter
UNT System
12.2021 - 05.2022
- Assisted in removing deceased from crime scenes, hospitals, nursing homes, and personal residence using appropriate safety equipment such as PPE, stretchers, and hardboards.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Operated removal vehicles and carefully followed all safety protocols and procedures.
- Maintained accurate logs of equipment inventory and trips and submitted documentation at end of shift.
- Collected laboratory specimens or evidence following proper protocol and dropped off at the medical examiner’s office.
- Maintained confidentiality of deceased data and condition to safeguard identity.
- Answered any questions or concerns families had during removals and provided them with resources when I was not able to accurately assist them.
Embalming Operations Supervisor
Restland Funeral Home/ NorthStar Memorial Group
06.2021 - 05.2022
- Delegated care center daily tasks to employees, streamlining daily progress and efficiency.
- Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Promoted positive customer experience through day-to-day supervision and management of Care facility.
- Reported issues to higher management with great detail, resulting in positive changes.
- Assisted in recruiting, hiring and training of team members.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Mortician
Garden City Funeral Home
08.2019 - 06.2021
- Consulted with over 400 families of the deceased regarding final arrangements in an diplomatic manner
- Coordinated funeral, celebration of life, and burial services
- Removed deceased from place of death and transported them to the funeral home
- Arranged cremations
- Submitted death notices and obituaries into various newspapers
- Created memorial pamphlets, videos, laminates, and other print material for funeral services
- Ordered flowers, caskets, urns, and other merchandise needed for services
- Prepared deceased and scheduled flights for out of state transit
- Dressed, cosmeticized, and casketed deceased for visitations and graveside services
- Arranged for musicians, singers, and clergy members to provide their services at funerals
- Consulted and prepared pre-arrangements with families
- Filed insurance claims
- Gathered necessary information from families in order to file the death certificate in a timely manner
- Arranged funeral services accustomed to a families cultural and religious beliefs
Mortician Intern
Garden City Funeral Home -
05.2018 - 07.2019
Overnight Stock Clerk
Giant Eagle
01.2018 - 04.2018
Sortation Associate
Amazon
08.2017 - 02.2018
Customer Sales Associate
Alex and Ani
11.2015 - 07.2016
Education
Point Park University
Pittsburgh, Pennsylvania2018
Pittsburgh Institute Of Mortuary Science
Pittsburgh, Pennsylvania, U.S.2017
High School Diploma -
Austintown Fitch High School
Austintown, Ohio, U.S. 2015
Skills
- Focused on providing exceptional customer service and follow through
- Consistently recognized by customer base for exceeding their expectations
- Acknowledged by management at Garden City Funeral Home for sincerely attempting to provide a delightful customer experience in every arrangement
- Noted for having strong conflict resolution skills especially during intractable customer service situations
- Reliable, dependable, and dedicated team player
- Maximizing business by having an uplifting demeanor, proper conduct, and willingness to learn
- Excellent time management and ability to successfully maintain in an fast-paced work environment
- Always prompt for shifts and in the event of a possible delay, notification was given in advance
- Acknowledged by management for working effectively, efficiently, and capable of multi-tasking
- Exhibit care and respect for work environment
- High quality embalming techniques
- Proficient in Microsoft Word, Excel, and Outlook
Additional Information
Accomplishments
- Inducted into National Honors Society from 2013-2015
- Dedicated to providing community service and consistently pledged numerous hours to my church and other charitable organizations
- Played instruments in orchestra, concert band, and marching band all four years of high school
- Participant in Future Business Leaders of America from 2012-2015
- Awarded the William J. Musmanno Memorial Award at P.I.M.S. graduation in 2017
- Successful in passing both sections of the National Boards on the first attempt
- Featured in Montana Funeral Directors Association Magazine
Certification
CANA Certified Crematorium Operator
Licensed funeral director and embalmer in the state of Texas and Montana
Timeline
Transfer Specialist/ Driver
Service Corporation International
12.2023 - 09.2024
Funeral Home Liaison
Southwest Transplant Alliance
09.2023 - 05.2025
Mortician
Fred Dickey Funeral And Cremation Services
02.2023 - 09.2023
Instructor
Dallas Institute Of Funeral Service
09.2022 - 02.2023
Location Manager
Smart Cremation/ NorthStar Memorial Group
05.2022 - 09.2022
DCME Transporter
UNT System
12.2021 - 05.2022
Embalming Operations Supervisor
Restland Funeral Home/ NorthStar Memorial Group
06.2021 - 05.2022
Mortician
Garden City Funeral Home
08.2019 - 06.2021
Mortician Intern
Garden City Funeral Home -
05.2018 - 07.2019
Overnight Stock Clerk
Giant Eagle
01.2018 - 04.2018
Sortation Associate
Amazon
08.2017 - 02.2018
Customer Sales Associate
Alex and Ani
11.2015 - 07.2016
Point Park University
Pittsburgh Institute Of Mortuary Science
High School Diploma -
Austintown Fitch High School
Similar Profiles
Ariana MitchellAriana Mitchell
Logistics Coordinator at Southwest Transplant AllianceLogistics Coordinator at Southwest Transplant Alliance
Sidney Maman, RN, CPTCSidney Maman, RN, CPTC
Referral Triage Coordinator at Southwest Transplant AllianceReferral Triage Coordinator at Southwest Transplant Alliance
Brittany JoinerBrittany Joiner
Clinical Responder at Southwest Transplant AllianceClinical Responder at Southwest Transplant Alliance
Jesus UrribarriJesus Urribarri
Production Line Leader at Surge StaffingProduction Line Leader at Surge Staffing
Gabriel MendozaGabriel Mendoza
Bilingual Customer Service Representative at GEICOBilingual Customer Service Representative at GEICO