Jasmine Weathers
Orlando,FL
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Bpo,call Center
Orlando, FL
04.2024 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
Manager
Wendys Restaurant
Orlando, FL
02.2020 - 11.2023
- Analyzed customer feedback data to develop action plans for improving services offered.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
Crew Member
Disney
Orlando, FL
05.2015 - 06.2019
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL05-2014
Languages
English
Full Professional
Timeline
Customer Service Representative
Bpo,call Center
04.2024 - Current
Manager
Wendys Restaurant
02.2020 - 11.2023
Crew Member
Disney
05.2015 - 06.2019
High School Diploma -
Dr. Phillips High School
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