Jasmine Webb
Douglasville,USA
Summary
Compassionate, organized, and client-focused case manager with 9 years of experience in case management and program supervision. Demonstrates strong team management, program management, and communication skills, with a proven track record of improving service delivery and client outcomes. Adept at leading teams, ensuring program success, and maintaining meticulous records, ready to bring extensive expertise to new challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Security
Marksman Security
05.2024 - Current
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
- Supervised team of 12 security personnel during shift.
Shift Supervisor
Allied Universal Security Services
02.2020 - 05.2024
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Conducted routine inspections to check quality and compliance with established specifications.
Supervisor
Linkage to care
07.2023 - 01.2024
- Leads weekly meetings with team to discuss and set goals associated with organizational metrics for department programs including but not limited to Linkage, Project SAFE, Youth Impact Project, and Mothers On Move; monitor metrics and ensure that the team is meeting program deadlines and goals.
- Monitors team's productivity and provides constructive feedback and coaching through individual monthly sessions.
- Ensures success of all program deliverables.
- Supervises staff properly charts client retention navigation progress and reporting through data entry in data gathering systems (Evaluation Web, SPARS, EHR, and more).
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
Case Worker
Ga Department
01.2022 - 06.2023
- Ability to work with little supervision and be efficient in a fast-paced environment.
- Highly developed customer service skills that assure quality and timely responses to internal and external customers.
- Ability to work with low-income individuals and families and diverse populations of people.
- Accurate typing skills required; must be proficient with copy machines, scanners, and other office equipment.
Supervisor
Walden Security
01.2015 - 12.2022
- Managing security operations.
- Overseeing the daily operations of the security department, including schedules, shift handovers, and ensuring adequate coverage.
- Training and supervising staff.
- Interviewing, hiring, and training security staff, including preparing and conducting training on workplace searches, drug and alcohol procedures, and related safety and security topics.
- Implementing and enforcing company policies and standard operating procedures, and ensuring the proper functioning of security systems like burglar alarms and CCTV.
Case Worker
Community Outreach Home Stretch
01.2020 - 12.2021
- Connect organizations with their communities and raise awareness of issues that align with the organization's goals. They plan, implement, and coordinate events and activities to build a positive public image for the organization.
- Working with the executive director to develop and implement initiatives that increase company visibility.
- Maintaining client records, collecting and documenting client queries, feedback, and grievance reports, and documenting progress.
- Created treatment or service plan meeting each client's individualized needs.
Education
Bachelor's - Criminal Justice, Business
Strayer University
Atlanta, GA01.2021
Skills
- Performance Management
- Team Management
- Mentoring
- Management
- Customer service
- Leadership
- Project coordination
- Interviewing
- Program management
- Supervising experience
- Communication skills
- Investigation techniques
Certification
- First Aid Certification, 12/01/23, 12/31/28
- CPR Certification, 12/01/23, 12/31/28
- Driver's License
- BLS Certification
Timeline
Director of Security
Marksman Security
05.2024 - Current
Supervisor
Linkage to care
07.2023 - 01.2024
Case Worker
Ga Department
01.2022 - 06.2023
Shift Supervisor
Allied Universal Security Services
02.2020 - 05.2024
Case Worker
Community Outreach Home Stretch
01.2020 - 12.2021
Supervisor
Walden Security
01.2015 - 12.2022
Bachelor's - Criminal Justice, Business
Strayer University
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