Jasmine Whitaker
Grovetown,GA
Summary
Detail-oriented and results-driven compliance specialist with experience in compliance, engagement and leadership. Skilled in team training and knowledge building exercises. Early adopter of new technology and software systems. Adept in cross-functional collaboration, multitasking, and driving process improvements that increase efficiency and reduce turnaround time.
Overview
6
6
years of professional experience
Work History
Sr. Compliance Delivery Specialist
ADP
03.2024 - Current
- Ensure compliance with the ADP's Anti-Money Laundering Program, FCRM (Financial Crimes Risk Management) to mitigate the risk of ADP products and services being used as a conduit for money laundering, the financing of terrorist acts or the financing or commission of other crimes.
- Coordinate/and or implement activities with dedicated product compliance directors, Legal Department, Agency Relations and other internal business stakeholders.
- Identify and support compliance/control requirements for product enhancements.
- Monitored key compliance and operational performance metrics, ensuring SLA and regulatory alignment.
Operations Lead
Advance Auto Parts
10.2023 - 08.2024
- Conducted all interviews. Managed onboarding and off boarding processes and procedures (new hire paperwork, background checks, and I-9s).
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Audited and processed payroll biweekly, making individual adjustments as needed to ensure accuracy.
- Developed succession planning strategy to identify high-potential employees and prepare them for leadership positions within the organization.
- Conducted risk assessments and monitored compliance checklists, contributing to process updates and training initiatives.
- Managed vendor contracts, service agreements, and purchasing agreements while ensuring compliance with company standards.
- Ensured accurate case documentation and collaborated with staff on cross-functional issue resolution.
- Monitored and maintained equipment functionality, troubleshooting issues to prevent disruptions in operations.
Sales Pro
Apple Inc.
10.2019 - 10.2023
- Coordinated team learning and skills training sessions, according to the release of new product information.
- Acted as the first point of contact for complex customer concerns, ensuring issues were triaged and resolved.
- Cultivate relationships with small-to-medium business clients, managing account pipelines and offering specialized, actionable solutions.
- Leveraged Apple product knowledge, competitor insights and industry knowledge trends to build brand loyalty and maximize sales mostly through managing B2B relationships.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
Education
Bachelor of Business Administration -
Augusta University, James M. Hull College of Business
Augusta, GA12.2021
Associates of Arts - undefined
Indian River State College
Fort Pierce, FL04.2018
Skills
- Risk mitigation & compliance
- SLA & regulatory adherence
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Quality control and monitoring
- Data and Reporting
- Legal Research & Documentation
- Process Improvement & Standardization
- Detail oriented
- Customer savvy
- Teamwork & collaboration
- Emotional intelligence
- Work ethic & professionalism
- Professionalism and punctuality
- Strong organizational skills
Timeline
Sr. Compliance Delivery Specialist
ADP
03.2024 - Current
Operations Lead
Advance Auto Parts
10.2023 - 08.2024
Sales Pro
Apple Inc.
10.2019 - 10.2023
Associates of Arts - undefined
Indian River State College
Bachelor of Business Administration -
Augusta University, James M. Hull College of Business