USPS Sales/Distribution Associate/ Passport Agent
Jasmine White
United States Postal Service
Moncks Corner,SC
Reliable operational support specialist with a background in postal service, passport acceptance, and regulated customer transactions. Contributes to accurate mail handling, document review, cash accountability, and protection of sensitive customer data while supporting efficient daily operations and service quality.
10
years of professional experience
Work History
Postal Clerk- Passport Acceptance Agent
2 Years
United States Postal Service - Goose Creek, SC | 11.2024 - Current
- Verified identity and reviewed documentation to accept passport applications, adhering to USPS and U.S. Department of State guidelines, contributing to efficient processing.
- Educated customers on passport requirements, fees, and supporting documentation, enhancing their understanding and streamlining application process.
- Delivered exceptional customer service for postal, shipping, and retail transactions, ensuring customer satisfaction and loyalty.
- Process mail, packages. Money orders, and accountable mail accurately.
- On a rotation basis, performs all the following duties: loads mail onto automated equipment, culling out non-processable.
- Maintain accurate cash accountability and protect confidential customer information.
- Assisted in workflow by completing additional responsibilities.
Data Technician
4 Months
Google - Moncks Corner, SC | 06.2024 - 10.2024
- Deploy and operate new data center infrastructure across projects or functions.
- Diagnosed and troubleshot equipment and infrastructure issues by following data center procedures and efficiently applying necessary resources.
- Maintained security and integrity of data, tracking various forms of media to identify standard data security issues in accordance with Google security standards.
- Performed preventative maintenance and repairs on equipment, servers, and infrastructure based on identified issues with defined solutions.
- Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, in a team setting.
- (Full-time 40hrs)
Pharmacy Technician/ Warehouse Worker
1 Year 1 Month
Veteran Affairs (CMOP) - Ladson, SC | 05.2023 - 06.2024
- Restocked inventory and materials for delivery; replenished stock levels while maintaining accurate records and providing support to clinical and administrative customers.
- Monitored critical supplies inventory to ensure availability.
- Monitored expiration dates, rotated stock, and removed expired items to maintain inventory integrity.
- Perform daily inventory using bar coding equipment on a predetermined schedule that will allow for timely replenishment.
- Resolves differences between records and physical count of stock.
- Delivered information to customers regarding medical supplies, ensuring clarity and accessibility.
- Communicates to the Lead or Supervisor any concerns related to supplies, equipment, and procedures.
- (Full-time 40hrs)
Food and Beverage Coordinator
3 Months
Hilton - Charleston, SC | 02.2023 - 05.2023
- Managed bar and wait staff, directing hiring program to ensure optimal staffing.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Resolved customer complaints through amicable interactions, enhancing customer satisfaction.
- Enacted progressive disciplinary measures, managed work zones, and oversaw opening and closing duties to maintain operational standards.
- (Full-time 40hrs)
Shift Lead
6 Months
Dunkin' Brands - North Charleston, SC | 08.2022 - 02.2023
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained new employees and delegated tasks to ensure smooth daily operations.
- Prepared shift summary reports for supervisor, highlighting goals and team progress.
- Maintained clean, organized production areas to prevent hazards and minimize work delays.
- (Full-time 40hrs)
Pastry Chef
1 Year 4 Months
Saffron - Charleston, SC | 10.2021 - 02.2023
- Personalized creations for holidays, weddings, graduations, and personal events.
- Mixed icing and other toppings according to recipes, ensuring precise scaling and measuring of ingredients.
- Organized mise en place to ensure consistency and streamline workflow.
- Managed purchasing, storage, and utilization of kitchen supplies to maintain operational efficiency.
- (Full-time 40hrs)
Operations Manager
1 Year 8 Months
Cuban Gypsy Pantry - North Charleston, SC | 09.2019 - 05.2021
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help company evolve and grow.
- Developed processes to support long-term business success and improve profit levels.
- Set and optimized internal policies to enhance responsiveness to demands.
- Established effective communication among unit staff and leadership, reducing miscommunications and missed deadlines.
- (Full-time 40hrs)
Production Scheduler
8 Months
Isringhausen - Ladson, SC | 10.2018 - 06.2019
- Set schedules for 10+ staff by planning and designating shifts and hours.
- Achieved production goals and developed action plans to continually elevate performance standards.
- Supported development of automated systems for distribution of sales orders and associated data.
- Compiled stock overages reports for managers and suppliers to minimize waste and facilitate timely refunds and returns.
- (Full-time 40hrs)
Mail Handler Assistant
1 Year 11 Months
United States Postal Service, USPS - Charleston, SC | 11.2016 - 10.2018
- Loaded letters onto processing equipment for sorting. onto processing equipment, removing non-processable items to ensure uninterrupted sorting operation.
- Used automated mail processing equipment to sort and collate mail.
- Sorted and placed mail into mailboxes and post office boxes, achieving high accuracy in distribution.
- Released registered and special delivery letters and packages to recipients, securing signatures to confirm delivery.
- (Full-time 40hrs)
Education
Associates of Arts - Business Management
Trident Technical College - Charleston, SC
05-2026
High School Diploma
West Ashley High School - Charleston, SC
06-2009
JRTOC Leader
Skills
Passport application processing
Customer service and support
Mail processing
Cash handling
Quality assurance
Document verification
Inventory management
Workflow optimization
Personal Information
Title: Postal Clerk Passport Acceptance Agent | Customer service Professional
AWARDS
Stewardship Award
Timeline
Postal Clerk- Passport Acceptance Agent
United States Postal Service
11.2024 - CurrentRead more
Data Technician
Google
06.2024 - 10.2024Read more
Pharmacy Technician/ Warehouse Worker
Veteran Affairs (CMOP)
05.2023 - 06.2024Read more
Food and Beverage Coordinator
Hilton
02.2023 - 05.2023Read more
Shift Lead
Dunkin' Brands
08.2022 - 02.2023Read more
Pastry Chef
Saffron
10.2021 - 02.2023Read more
Operations Manager
Cuban Gypsy Pantry
09.2019 - 05.2021Read more
Production Scheduler
Isringhausen
10.2018 - 06.2019Read more
Mail Handler Assistant
United States Postal Service, USPS
11.2016 - 10.2018Read more
Trident Technical College - Associates of Arts, Business Management
Read more
West Ashley High School - High School Diploma,
Read more