Jasmine Whitehall
Albuquerque,NM
Summary
Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
21
21
years of professional experience
Work History
Care Coordinator II
Presbyterian Health Plan
05.2021 - Current
- Assess member needs and developed individualized care strategies for optimal health management.
- Created member care plans to enhance patient outcomes.
- Facilitated communication between healthcare providers and patients to ensure continuity of care.
- Support members in closing Gaps in Care using motivational interviewing skills.
- Participate in complex case rounds with members of different interdisciplinary care teams.
CCA
Presbyterian Health Plan
12.2019 - 05.2021
- Engaged Centennial Care/DSNP Members in care coordination.
- Completed Health Risk Assessments (HRA), Pre-Comprehensive Needs Assessments (Pre-CNA) and scheduled Comprehensive Needs Assessment (CNA) for our Care Coordinators.
- I was a training mentor for our new hire Care Coordinator Assistants (CCA).
Quality Specialist
Presbyterian Health Plan
03.2017 - 12.2019
- Completed quality audits for Health Plan Services on all lines of business.
- Provided balanced feedback to representatives based on quality expectations.
- Completed quality reports on a weekly and monthly basis.
- Assisted with answering member calls to meet service levels.
- Answered escalations calls from Presbyterian Health Plan members and provided resolutions.
Customer Service Representative
Presbyterian Health Plan
09.2013 - 03.2017
- Assist providers and members with benefits, payments, claims and general inquiries.
- Maintained an exceptional quality average.
- Scheduled patient appointments.
- Worked Offsite health wellness & annual enrollment events.
Customer Service Representative
Fidelity Investments
08.2012 - 11.2012
- Enrolled client’s employees in health and insurance benefits.
- Data entry of customer’s health and insurance information.
- Assisted with insurance inquiries and disputes.
Customer Service Coordinator
SED Labs/Quest Diagnostics
11.2011 - 05.2012
- Scheduling patient appointments
- Verified insurance eligibility
- Data entry of patient’s lab orders
Collector III agent
Citigroup
03.2008 - 05.2010
- Collected on delinquent accounts 0 – 180 days past due
- Completed cures for my team
- Took initiative to help my team with miscellaneous activities
Operations Supervisor
Sento Corporation
12.2005 - 11.2007
- Led 15-20 agents to success with quality, sales, and attendance
- Responsible for team’s service levels and profitability
- Completed quality audits and provided coaching feedback
Education
High School Diploma -
New Futures High School
05-1998
Associate of Arts - Business
University of Phoenix
01-2010
Bachelors of Science - Business
University of Phoenix
01-2012
Skills
- Case management
- Strong organizational skills
- Patient advocacy and education
- Healthcare operations
- Documentation proficiency
- Multidisciplinary team collaboration
- Medical terminology understanding
Timeline
Care Coordinator II
Presbyterian Health Plan
05.2021 - Current
CCA
Presbyterian Health Plan
12.2019 - 05.2021
Quality Specialist
Presbyterian Health Plan
03.2017 - 12.2019
Customer Service Representative
Presbyterian Health Plan
09.2013 - 03.2017
Customer Service Representative
Fidelity Investments
08.2012 - 11.2012
Customer Service Coordinator
SED Labs/Quest Diagnostics
11.2011 - 05.2012
Collector III agent
Citigroup
03.2008 - 05.2010
Operations Supervisor
Sento Corporation
12.2005 - 11.2007
High School Diploma -
New Futures High School
Associate of Arts - Business
University of Phoenix
Bachelors of Science - Business
University of Phoenix
Qualifications
- 5 years Care Coordination experience
- 13 years Presbyterian Health Plan experience in various roles
- 20 + years of experience in Customer Service