Jasmine Wiley
LaGrange Park,IL
Summary
Dedicated and direct care worker committed to assisting clients in leading fulfilling lives by effectively managing their everyday needs. Strong understanding of medication administration, appointments, and social activities ensures clients receive necessary support and care. Well-organized and compassionate approach creates a positive and nurturing environment for those in my care.
Overview
10
10
years of professional experience
Work History
Unit Manager
Primo Center for Women and Children
Chicago, IL
09.2024 - Current
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
- Promoted a culture of safety within the unit by enforcing strict adherence to protocols, guidelines, and infection control measures.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated individual and group sessions to promote positive behavior change for clients.
Caregiver, Special Needs
Beacon Hill
Lombard, IL
02.2020 - Current
- Improved patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment for client happiness and safety.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Supported bathing, dressing and personal care needs.
Direct Support Professional Caregiver
AdventHealth
Oak Brook, IL
01.2019 - 02.2020
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Followed care plan and directions to administer medications.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Tracked and reported clients' progress based on observations and conversations.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
Medical Assistant
Parkview Internal Medical
Sun City, AZ
10.2017 - 12.2019
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
Caregiver, Special Needs
Az Best Materials
Sun City, AZ
05.2015 - 10.2019
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Assisted with meal planning to meet nutritional plans.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Completed weekly and monthly reports summarizing activities.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Education
High School Diploma -
Proviso West High School
Hillside, IL06.2004
Medical Assistant & Phelebotmy - CPR/First Aid Certified
Arizona College
Glendale, AZ05.2017
Skills
- Client Documentation
- Respectful and Compassionate
- Monitoring and Evaluation
- Flexible Schedule
- Incident Reporting
- Critical Thinking
- First Aid Certification
- CPR Certification
- Decision Making
- Clear Communication
- Problem Identification
- Assessment
- Prevention and risk reduction
Education and Training
All Chicago/Making homelessness history
DCFS mandated reporter
Timeline
Unit Manager
Primo Center for Women and Children
09.2024 - Current
Caregiver, Special Needs
Beacon Hill
02.2020 - Current
Direct Support Professional Caregiver
AdventHealth
01.2019 - 02.2020
Medical Assistant
Parkview Internal Medical
10.2017 - 12.2019
Caregiver, Special Needs
Az Best Materials
05.2015 - 10.2019
High School Diploma -
Proviso West High School
Medical Assistant & Phelebotmy - CPR/First Aid Certified
Arizona College