Jasmine Williams
Ruskin,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Progressive Insurance
03.2019 - 02.2024
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues while managing 100 incoming calls, emails and faxes per day from customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Call Center Representative
Humana
01.2013 - 12.2018
- Responded to over 100 incoming calls per day by customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Brewster Technical Center
Tampa, FLSkills
- Call Management
- Customer Retention Strategies
- Order Fulfillment
- Escalation management
- CRM system proficiency
Timeline
Customer Service Representative
Progressive Insurance
03.2019 - 02.2024
Call Center Representative
Humana
01.2013 - 12.2018
High School Diploma -
Brewster Technical Center