Jasmine Williams
Kinwood,TX
Summary
Challenging customer relations position that focuses on sales, retention, and resolutions. Seeking to use experience and communication skills to resolve, innovate, enhance, and transform the face of customer interaction.
Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance Customer experiences by employing Service oriented behaviors, understanding Customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Candace Way Out Foundation
07.2023 - Current
- Supported clients via multi line phone with help regarding leaving abusive situations and aftercare planning
- Organized evacuation schedules by creating contacts within shelters, gathering contracts and providing mediation services
- Promoted the brand by providing marketing techniques
- (Print ads, social media, domestic violence awareness walks, collaboration with vendors)
- Performed general administrative duties, including copying, faxing and filing
- Performed wide-ranging administrative, financial and service-related functions through project management and bookkeeping
- Provided logistical support for programs, meetings and events, including room reservations, room setup, agenda preparation, materials printing and calendar maintenance.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed database systems containing customer contact information.
FNOL II Customer Care Representative
Allstate Insurance Company
05.2022 - 08.2024
- Assisting customers report first notice of loss with auto and property claims
- Handling inbound and outbound calls simultaneously, with few being Spanish calls as well as working outbound tasks
- Sending correspondence to customers, vendors, and third-party clients via phone, text, email, and chat
- Acting as a liaison for the insured, claimant, and liability/causality licensed agents
- Recording, updating, and verifying customer information as needed
- Scheduling inspections and repairs for vehicles and properties
- Issuing payments to customers, clients, and vendors
- Adhering to constant changes to states' policies and guidelines
- Providing quality experience to ensure ongoing business relationships with customers and clients
- Adhering and completing training and development curriculum associated with current role
- Establishing and setting up payments methods for customers and clients (digital and system checks)
- Making executive decisions based on inquiry
- Excellent time management in a fast-paced work entrainment
- Adhering to goal-oriented business metrics
- Working with peers to find innovative and efficient ways to assist customers daily.
Driver
Houston ISD
Houston, TX
09.2018 - 05.2022
- Ensured safety of students by following all traffic laws and regulations.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Performed pre-trip inspections of the bus according to established procedures.
- Monitored student behavior on the bus and enforced rules consistently.
- Followed schedules and routes to maintain timely arrivals and departures.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Used navigation equipment and two-way radio while remaining focused on safety.
Supervisor
CVS Health Corporation
12.2018 - 03.2020
- Increase customer surveys by 28% within two months by actively engaging customers and explaining sales to help increase product quantities per basket
- Resolves customer complaints and elevated the customer experience through managing product availability
- Assist customers with technological needs within all departments, i.e., Photo laboratory, Beauty Desk, Cash Register, Pharmacy
- Coached team members to deliver hospitable, professional service while adhering to set service models
- Responded to customer requests with empathetic, compassionate, knowledgeable service and support
- Scheduled appointments with vendor professionals to handle specialized customer needs.
Education
High School Diploma -
Kashmere High School
Houston, TX05-2006
Skills
- Adherence to high customer service standards
- Team leadership
- Excellent time management skills
- Technical support
- Account management
- Complaint resolution
- Training and development
- Data entry
- MS Office expert
- Schedule management
- Inter-department collaboration
- Sales proficiency
- Data Entry
Personal Information
Title: Customer Care Professional
Certification
CDL Class B
Languages
English
Professional
Timeline
Administrative Assistant
Candace Way Out Foundation
07.2023 - Current
FNOL II Customer Care Representative
Allstate Insurance Company
05.2022 - 08.2024
Supervisor
CVS Health Corporation
12.2018 - 03.2020
Driver
Houston ISD
09.2018 - 05.2022
High School Diploma -
Kashmere High School