Jasmine Williams
McDonough,GA
Summary
With a proven track record at Willow Bridge Property Management, I excelled in enhancing quality management and leading teams toward operational excellence. My expertise in regulatory standards oversight and a knack for data interpretation significantly improved process efficiency. Skilled in fostering team unity, I consistently achieve and surpass quality improvement goals. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Willow bridge Property Management
Atlanta, GA
08.2023 - 11.2024
- Documented and executed detailed test plans, test cases, and summarized and logged audit findings for reporting purposes.
- Determined the root cause of deviations and non-conforming results, and implemented appropriate corrective and preventive actions throughout the product development process.
- Inspected homes and compared them against standards to meet regulatory requirements.
- Performed thorough inspections of incoming materials and outgoing products.
- Generated detailed reports outlining results and recommendations.
- Inspected raw materials and finished products to verify quality, and disposed of items that did not meet safety requirements.
- Reported problems and concerns to management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed completed work to verify consistency, quality, and conformance.
Auditor
Ryder Blue Buffalo (prologistix)
Mcdonough, GA
03.2022 - 12.2022
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Communicated with audited staff to obtain necessary information for audits.
- Interviewed auditees to gather data needed to conduct audits.
- Developed audit policies, guiding administrative and technical functions.
Transport Driver
Southeastern Trans Company
Atlanta, GA
01.2022 - 04.2022
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Operated with safety and skill to avoid accidents and delays.
- Conducted efficient cargo transfers to maintain route schedules.
- Helped prepare and secure loads for delivery.
- Updated daily logs and customer paperwork with relevant details.
- Communicated with dispatch to convey delays and adjust delivery plans.
- Checked loads against documentation before completing final delivery at destinations.
Monitor
Weis
York , PA
04.2019 - 09.2021
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Resolved issues over phone with [Number] customers daily.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided ongoing guest service.
Pca/CNA Trainee
Senior Helpers In Healthcare In PA
York , PA
05.2019 - 10.2020
- Cleaned and sterilized medical instruments and disposed of contaminated supplies.
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs and monitoring behavior and physical condition for progress or deterioration.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
Security/Receptionist
Jackson Elementary School
McDonough, GA
03.2018 - 10.2020
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Operated multi-line telephone system to independently handle over [Number] calls each day.
- Interacted with vendors to purchase and set up equipment and services.
- Confirmed appointments, communicated with clients and updated client records.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Final Quality Inspector
Tectron International
Thomasville, GA
07.2017 - 09.2019
- Monitored performance and generated reports detailing quality of product and defect rates.
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
- Created and deployed best practices to improve efficiency and reduce defects.
- Communicated with production team members about quality issues.
- Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
- Repaired faults, reassembled products and completed additional tests.
Quality Control Inspector
Koyo Bearings
Cairo, GA
04.2013 - 10.2016
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
- Created and deployed best practices to improve efficiency and reduce defects.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Performed visual inspections and non-destructive tests where appropriate.
- Completed precise measurements using special tools.
- Repaired faults, reassembled products and completed additional tests.
Customer Service Manager
Walmart
Thomasville, GA
05.2005 - 02.2012
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Created and reviewed invoices to confirm accuracy.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Took ownership of customer issues and followed problems through to resolution.
- Developed service procedures, policies and standards.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
GED -
Southern Regional Technical College
15689 Us 19n Thomasville Ga 31792Skills
- Quality Management
- Regulatory Standards Oversight
- Data Interpretation
- Team Leadership
- Quality Improvement Initiatives
- Operational Oversight
Timeline
Assistant Manager
Willow bridge Property Management
08.2023 - 11.2024
Auditor
Ryder Blue Buffalo (prologistix)
03.2022 - 12.2022
Transport Driver
Southeastern Trans Company
01.2022 - 04.2022
Pca/CNA Trainee
Senior Helpers In Healthcare In PA
05.2019 - 10.2020
Monitor
Weis
04.2019 - 09.2021
Security/Receptionist
Jackson Elementary School
03.2018 - 10.2020
Final Quality Inspector
Tectron International
07.2017 - 09.2019
Quality Control Inspector
Koyo Bearings
04.2013 - 10.2016
Customer Service Manager
Walmart
05.2005 - 02.2012
GED -
Southern Regional Technical College
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