Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

Joanna Tatum

Pueblo West,CO
Joanna Tatum

Summary

As a manager, I possess the following qualities: effective communication skills, strong problem-solving abilities, a strategic outlook, the ability to motivate and inspire others, a commitment to integrity, and a results-driven approach.

I am constantly seeking opportunities for professional growth and learning, as well as staying up-to-date with industry trends and best practices.

I understand the importance of self-management competencies, including listening, critical thinking, and numeracy. I am also aware of the importance of relationship management, as well as possessing strong analytic skills. I prioritize the development of my team members by providing them with the necessary resources and support to succeed. I also recognize the significance of effective time management and organization to ensure productivity and meet deadlines. In addition, I am well-versed in financial management, human resource management, governance, strategic planning, information technology, marketing, risk management, and quality improvement. By possessing all these skills and qualities, I can effectively lead and manage teams, drive projects toward successful completion, and contribute to the overall success of the organization. I actively seek opportunities for professional growth and learning, staying up-to-date with industry trends and best practices. Additionally, I understand the impact of managerial competencies on overall productivity and performance.

I strive to continuously enhance my leadership and managerial abilities, as they are essential in today's dynamic and competitive business environment. In today's rapidly changing world, the significance of accurate weather forecasts cannot be overstated. As a manager, it is crucial for me to possess a diverse range of competencies and skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

10
years of professional experience

Work History

Applebee's Grill + Bar
Pueblo, CO

Assistant Manager
05.2021 - 09.2021

Job overview

  • Delegated daily tasks to team members to optimize group productivity.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Mentored team members to enhance professional development and accountability in workplace
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Reviewed sales and gross profit report to assess company efficiency

Wendy's Restaurant
Colorado Springs, CO

General Manager
09.2020 - 03.2021

Job overview

  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Completed inventory audits to identify losses and project demand.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned work and monitored performance of project personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Produced thorough, accurate and timely reports of project activities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Analyzed business performance data and forecasted business results for upper management.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Proposed or approved modifications to project plans.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Developed and implemented strategies to increase sales and profitability
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
  • Developed and maintained relationships with customers and suppliers through account development
  • Managed budget implementations, employee evaluations, and contract details
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
  • Trained new employees on proper protocols and customer service standards
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Assisted in recruiting, hiring and training of team members
  • Trained and guided team members to maintain high productivity and performance metrics
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off

Burger King
Colorado Springs, CO

Assistant Manager
11.2019 - 06.2020

Job overview

  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Completed inventory audits to identify losses and project demand.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Popeye's Chicken
Colorado Springs, CO

Assistant Manager
06.2019 - 11.2019

Job overview

  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Completed inventory audits to identify losses and project demand.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

Aramark correctional
Denver, CO

Supervisor of Operations
09.2018 - 12.2018

Job overview

  • Managed kitchen staff team and assigned tasks for various stages of food production.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Planned menus while taking into account special dietary requirements.
  • Produced detailed documentation to outline potential worker issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Produced detailed documentation to outline potential worker issues.

Looking good bar
Denver, CO

Cocktail Waitress
03.2017 - 11.2017

Job overview

  • Took drink orders from tables and bar area and relayed to bartenders.
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Calculated charges, issued table checks and collected payments from customers.
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained tidiness and organization throughout bar area.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Created rapport with new and returning patrons to foster guest satisfaction.
  • Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Handyman Services colorado
Denver, CO

House Cleaning
09.2016 - 01.2017

Job overview

  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Cleaned homes following specific and detailed protocols and requests.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Used natural cleaning products where possible and followed product recommendations to maintain client safety.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Laundered sheets and other bedding, made beds and fluffed pillows.
  • Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
  • Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.

Kingsoopers
Aurora, CO

Overnight Stocker
05.2016 - 06.2016

Job overview

  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Followed instructions to properly arrange merchandise items.
  • Picked up boxes and related trash from sales floor.
  • Used proper case cutting techniques to cut and sort stock loads.
  • Assessed floor displays to restock merchandise.
  • Checked shelves in department to determine replenishment needs.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.

Convergys
Pueblo, CO

Customer Service Representative
07.2012 - 12.2012

Job overview

  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.

North American Van lines/ grabble moving
Colorado Springs, CO

Packer, Loader, Inventory
05.2011 - 09.2011

Job overview

  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Packaged fragile items with protective padding to prevent damage during shipments.
  • Shifted and moved products inside delivery vehicles to stack them properly for safe transportation.
  • Kept products separated, organized, and in good rotation to meet customer order specifications.
  • Labeled boxes and placed in outbound collection areas.
  • Protected customers' items from damage with proper padding and bracing.
  • Met strict deadlines by quickly packing, loading, and transporting belongings.
  • Helped clients complete stressful moves by being professional, supportive, and efficient.
  • Lifted as much as 150 pounds alone and higher weights with team-based techniques.
  • Upheld company standards for professionalism by maintaining neat appearance and keeping vehicle clean.
  • Loaded and unloaded company trucks with tools, equipment and furniture.
  • Followed customer instructions about placement of items and special considerations for handling.
  • Secured items in truck by strapping over protective padding.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Braced, padded and supported items in packages to prevent shifting and damages.
  • Transported materials and pallets between areas.

Education

Pikes Peak Community College
Colorado Springs, CO

Some College (No Degree) from Criminal Justice Investigations

University Overview

Pueblo Community College
Pueblo, CO

High School Diploma
05.2013

University Overview

Skills

  • Customer Service
  • Maintenance and Repair
  • Food Preparation
  • Housekeeping
  • Clear Communication
  • Cleaning and Sanitizing
  • Valid Driver's License
  • Workplace Efficiency
  • Team Contributions
  • Safe Vehicle Operation
  • Safety
  • Problem-Solving
  • Crew Leadership
  • Flexible Schedule
  • Inventory Counts
  • Willingness to Learn
  • Order Management
  • Stocking and Replenishing
  • Heavy Lifting
  • Company Standards
  • Risk Mitigation
  • Community Relations
  • Report Writing
  • Relationship Building and Management
  • Staff Management
  • Traffic Direction
  • Human Relations
  • Emergency Planning
  • Recruitment and Hiring
  • Goal-Oriented
  • Policy Enforcement
  • Stress Tolerance
  • One-on-One Instruction
  • Attention to Detail
  • Critical Thinking
  • Self Control
  • Creativity and Flexibility
  • Conflict Management
  • Safe Food Handling
  • Drive-Thru Operations
  • Inventory Restocking
  • Beverage Preparation
  • Menu Memorization
  • Health Code Compliance
  • Customer Engagement
  • Hospitality Service Expertise
  • Ordering Procedures
  • Production Line Work
  • Taking Orders
  • Interactive Communication Skills
  • Supplies Monitoring and Restocking
  • Positive Company Representation
  • Quality Control Checks
  • Point-Of-Sale Transactions
  • Cleaning
  • Cash Handling
  • Sales Expertise
  • Telephone Etiquette
  • Performance Improvement
  • Verbal and Written Communication
  • Store Opening and Closing
  • Complex Problem-Solving
  • Time Management
  • Teamwork and Collaboration
  • Quality Management
  • Advertising and Marketing
  • P&L Management
  • Loss Prevention
  • Schedule Management
  • Workflow Planning
  • Expense Control
  • Operations Oversight
  • Staff Supervision
  • Employee Scheduling
  • Efficient Multi-Tasker
  • Relationship Building
  • Motivation
  • Employee Development
  • Training and Development
  • Effective Leader
  • Problem Resolution
  • Staff Motivation
  • Labor Cost Controls
  • Staffing
  • Deadline-Oriented
  • Recruitment
  • Staff Training
  • Cost Reductions
  • Training and Coaching
  • Team Leadership
  • Leadership and Team Building
  • Recruiting and interviewing
  • Sales growth
  • Cost Control
Availability
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Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Assistant Manager
Applebee's Grill + Bar
05.2021 - 09.2021
General Manager
Wendy's Restaurant
09.2020 - 03.2021
Assistant Manager
Burger King
11.2019 - 06.2020
Assistant Manager
Popeye's Chicken
06.2019 - 11.2019
Supervisor of Operations
Aramark correctional
09.2018 - 12.2018
Cocktail Waitress
Looking good bar
03.2017 - 11.2017
House Cleaning
Handyman Services colorado
09.2016 - 01.2017
Overnight Stocker
Kingsoopers
05.2016 - 06.2016
Customer Service Representative
Convergys
07.2012 - 12.2012
Packer, Loader, Inventory
North American Van lines/ grabble moving
05.2011 - 09.2011
Pikes Peak Community College
Some College (No Degree) from Criminal Justice Investigations
Pueblo Community College
High School Diploma
Joanna Tatum