Jasmine Williams
Birmingham,AL
Summary
Dynamic, results-oriented leader with extensive experience in managing daily operations and driving company objectives. Recognized for exceptional communication skills and a proven track record of delivering outcomes in high-pressure environments. Highly adaptable and equipped with strong problem-solving and conflict resolution abilities, fostering a collaborative atmosphere. Committed to utilizing these strengths to propel team success and support overall organizational growth.
Overview
14
14
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Mountain Brook, Al
10.2025 - Current
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored new team members on operational procedures and best practices.
- Collaborated with management to develop strategies for operational excellence.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Customer Service Delivery Courier
Shipt Inc
Birmingham, AL
01.2020 - Current
- Professionally handle customer inquiries and requests
- Ability to adhere to a set schedule in a precise time
- Fulfill customer orders in a timely manner
- Provide great customer service to generate loyal clientele
- Demonstrate empathy to clients when necessary
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions
Prior Authorization Analyst
RxBenefits
Birmingham, AL
08.2019 - 05.2022
- Effectively communicate with medical professionals and members
- Professionally handle a high volume of complex inbound and outbound calls
- Operate multiple software systems to assists callers including CRM tools.
- Address customer concerns and ensure effective and long-term problem resolution
- Input prior authorizations into database
- Verify patient demographic information
- Communicate with prospective clients on potential coverage benefits
Health Care Customer Service Escalation Supervisor
SS & C Health
Birmingham, AL
02.2017 - 08.2019
- Respond to inbound calls and record details of inquiries, comments and complaints and record details of actions taken
- Communicate and coordinate with internal departments and excellent interpersonal skills for frequent interaction with members, managers, brokers, and vendors
- Provide feedback on the efficiency of the customer service process
- Review, validate, and correct information applied by other associates
- Resolve escalated customer/provider billing inquiries
- Utilizes multiples systems to research necessary information to resolve the customer/provider questions or issues
- Mentoring fellow associates on expanding knowledge and provide empathy to build trustworthy relationships
Pharmacy Technician
CVS Pharmacy
Birmingham, AL
04.2016 - 02.2017
- Verify prescription information and dosage
- Answer telephones, responding to questions or requests regarding insurance and/or medication
- Accurately and efficiently prepare prescription orders
- Interact with general public to ensure quality service
- Stocked/Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Stocked, labeled, and inventoried medication to keep accurate records
Customer Service Associate
CVS Health
Birmingham, AL
08.2011 - 02.2017
- Coordinate and communicate with company buyers on what items to purchase for a store's inventory
- Ability to multi-task and function in fast-paced working environments
- Managed inventory levels, ensuring availability of essential medications and supplies.
- Provided exceptional customer service to clients, responding to questions and concerns
- Performed cash, card, and check transactions to complete customer purchases
- Collaborated with pharmacy team to streamline workflow, improving overall service delivery.
Education
High School Diploma -
Wenonah High School
Birmingham, AL05-2012
Bachelor of Science -
Miles College
Fairfield, AlSkills
- Mentorship development
- Proficient in conflict management
- Interpersonal communication
- Data entry & Detail-oriented
- Exceptional time management
- Effective verbal and written communication
- Highly analytical skills
- Advanced Computer Skills (50WPM)
Timeline
Shift Supervisor
CVS Pharmacy
10.2025 - Current
Customer Service Delivery Courier
Shipt Inc
01.2020 - Current
Prior Authorization Analyst
RxBenefits
08.2019 - 05.2022
Health Care Customer Service Escalation Supervisor
SS & C Health
02.2017 - 08.2019
Pharmacy Technician
CVS Pharmacy
04.2016 - 02.2017
Customer Service Associate
CVS Health
08.2011 - 02.2017
High School Diploma -
Wenonah High School
Bachelor of Science -
Miles College