Jasmine Williams
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build Strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Brings Strong communication, research, and documentation skills to a legal and policy-focused setting. Recently accepted into Texas A&M; University School of Law and starting classes in January for the Cybersecurity Policy and Law certificate program.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Rhema Medical Supply
10.2024 - Current
- Manage client intake and case documentation with confidentiality and accuracy.
- Verify insurance eligibility and ensure compliance with organizational and state guidelines.
- Support clients with problem-solving and coordination between departments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Identified recurring issues and proposed solutions to reduce call volume and increase satisfaction.
ER Navigator (Education & Support Services)
Hunt Regional Hospital
01.2021 - 09.2024
- Assisted patients and families during crisis situations requiring immediate advocacy and coordination.
- Partnered with social workers, legal teams, and healthcare professionals to ensure continuity of care.
- Maintained sensitive reports and ensured compliance with confidentiality standards.
Education
M.D. - Counseling
Texas A&M University–Commerce
Commerce, TX12-2024
Bachelor of Arts - Education for Social Work
Texas A&M University–Commerce
Commerce, TX12-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Complaint handling
Timeline
Customer Service Representative
Rhema Medical Supply
10.2024 - Current
ER Navigator (Education & Support Services)
Hunt Regional Hospital
01.2021 - 09.2024
M.D. - Counseling
Texas A&M University–Commerce
Bachelor of Arts - Education for Social Work
Texas A&M University–Commerce