Jasmine Williams
Fort Myers,FL
Summary
Customer Service Representative, with over 10 years of experience, seeks a position with a stable company that will utilize my knowledge and experience to drive the company's success and offer growth and advancement opportunities.
Overview
16
16
years of professional experience
Work History
Direct Support Professional
Shalimare Inc
11.2022 - Current
- Provide care to adults with intellectual and physical disabilities as well as behavioral challenges.
- Provided individualized support to clients, fostering independence and enhancing quality of life.
- Assisted in daily living activities, ensuring client safety and well-being.
- Developed and implemented personalized care plans based on client needs and preferences.
- Collaborated with multidisciplinary teams to coordinate effective service delivery for clients.
- Assist with daily activities such as. but not limited to showering, cooking, transport to daily programs, as well as doctor appointments.
- Document behaviors as well as tasks daily to find the best solution in becoming more independent as well as decreased behaviors.
Bus Operator
Lee County School District
Fort Myers, FL
08.2010 - Current
- Operated school buses, ensuring safe and timely transportation for students.
- Monitored student behavior during transit to maintain a positive environment.
- Conducted routine vehicle inspections to guarantee operational safety and compliance.
- Communicated effectively with parents and school officials regarding bus schedules and changes.
- Fueled, swept, and kept the bus washed consistently.
- When needed in office, I answered phone calls, made copies of routes, and dispatched other operators in reference to calls that came in from the school or parents about the students.
Customer Service Representative
Kforce
06.2020 - 05.2021
- Resolved customer inquiries through effective communication and problem-solving techniques remotely.
- Interviewed claimants returning at specified intervals to certify claimants for continued benefits.
- Reviewed data on claimant's forms or application to ensure completeness.
- Managed high-volume call queues, ensuring timely responses to customer needs.
Customer Service Representative
Lynx Services
06.2018 - 08.2019
- Created engaging, memorable service interactions with members on inbound calls, chats, emails, and other emerging channels.
- Operated as a third party administrator for major insurance carriers.
- Responded to more than 75 inbound calls daily assisting the customers with the resolution of various malfunctions.
- Demonstrated a professional and accountable behavior.
Education
High School Diploma -
North Fort Myers High School
North Fort Myers, FLNo Degree - Health Information Management
Hodges University
Fort Myers, FLSkills
- Time management
- First aid and safety
- Behavior redirection
- Client support
Timeline
Direct Support Professional
Shalimare Inc
11.2022 - Current
Customer Service Representative
Kforce
06.2020 - 05.2021
Customer Service Representative
Lynx Services
06.2018 - 08.2019
Bus Operator
Lee County School District
08.2010 - Current
High School Diploma -
North Fort Myers High School
No Degree - Health Information Management
Hodges University