Jasmine Williamson
New York,NY
Summary
Hospitality professional prepared to bring extensive customer service experience. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
12
12
years of professional experience
Work History
Night Audit Supervisor
Renaissance Hotel
11.2024 - Current
- Supervised night audit operations, ensuring accuracy in financial reporting and guest transactions.
- Trained and mentored staff in audit procedures and customer service excellence.
- Analyzed discrepancies in financial reports, recommending corrective actions for continuous improvement.
- Assisted guests with after-hours check-ins and check-outs, providing a welcoming atmosphere despite late-night arrivals or departures.
Housekeeping Supervisor
Frederick Hotel NYC
10.2023 - 11.2024
- Conducted inspections of guest rooms and common areas to maintain quality assurance.
- Coordinated inventory management for cleaning supplies, reducing waste and costs.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
Night Audit
RENAISSANCE MIDTOWN HOTEL
07.2022 - 09.2023
- Provide excellent customer service with a helpful friendly attitude
- Manage phone lines and facilitate over 50+ calls per shift with guest, staff, and vendors
- Run audit reports/journals from the front office system, making appropriate corrections and adjustments
- Input revenue/expenses/allowances to generate the daily reports while balancing all revenue and settlement activity, maintain files, and reset the system for next day operations in a timely efficient manner
Overnight Supervisor
COURTYARD BY MARRIOTT
10.2021 - 07.2022
- Adapted to handling multiple customer requests and queries in a quick, courteous and professional manner
- Met and exceeded daily productivity goals and consistently earned top guest survey satisfaction scores
- Emphasized employee engagement and recognition to inspire overnight team of 6 to effectively collaborate and perform at a high level
- Established a culture of trust through weekly 1-on-1 relationships-building meetings and creating a safe and growth-oriented environment among the team
Hostess
PATINA RESTURANT GROUP
09.2017 - 04.2019
- Greeted and seated guests efficiently, ensuring a positive first impression.
- Managed reservations using OpenTable, optimizing table turnover and guest flow.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new hosts on customer service protocols and best practices for seating arrangements.
Front Desk Supervisor
FAIRFIELD INN & SUITES BY MARRIOTT
07.2013 - 08.2017
- Promoted from Front Desk Agent to Front Desk Supervisor within 1 year
- Applied problem solving skills to resolve customer inquires and disputes, and escalated using appropriate channels when necessary
- Developed and implemented new hiring plan to help reduce Front Desk retention rate
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
Education
GED -
The Queens EOC
Jamaica, NYSkills
- Exceptional Customer Service
- Strong Leadership
- Conflict Resolution
- Interpersonal Skills
- Collaboration and Teamwork
- Flexibility and adaptability
- Cash Handling & payment proccessing
- Reservation systems (PMS and Fosse)
Timeline
Night Audit Supervisor
Renaissance Hotel
11.2024 - Current
Housekeeping Supervisor
Frederick Hotel NYC
10.2023 - 11.2024
Night Audit
RENAISSANCE MIDTOWN HOTEL
07.2022 - 09.2023
Overnight Supervisor
COURTYARD BY MARRIOTT
10.2021 - 07.2022
Hostess
PATINA RESTURANT GROUP
09.2017 - 04.2019
Front Desk Supervisor
FAIRFIELD INN & SUITES BY MARRIOTT
07.2013 - 08.2017
GED -
The Queens EOC