Roystein Museaux
Hotel Supervisor
Coral Springs,FL
Summary
Dynamic hospitality professional with a strong work ethic and proven leadership skills, honed as a Night Audit Supervisor at Courtyard by Marriott. Expert in financial accuracy and guest relations, I enhanced operational efficiency and trained staff, contributing to a seamless guest experience and improved service standards.
Overview
10
10
years of professional experience
Work History
Night Audit Supervisor
Courtyard by Marriott
06.2019 - Current
- Conduct nightly audits to ensure accuracy of financial transactions and reporting.
- Assist in managing front desk operations, providing guest support during overnight shifts.
- Monitor security protocols to safeguard property and maintain guest safety.
- Process end-of-day reports, verifying all financial data is accurate and complete.
- Train new team members on operational procedures and customer service standards.
- Utilize hotel management software to track reservations and billing information efficiently.
- Collaborate with night staff to address guest inquiries and resolve issues promptly.
Hotel Reservations Agent
Advantage Reserve
05.2015 - 09.2018
- Managed reservation systems to ensure accurate bookings and guest satisfaction.
- Trained new staff on procedures and customer service standards.
- Collaborated with sales team to optimize room inventory and pricing strategies.
- Resolved guest inquiries and complaints efficiently, enhancing overall experience.
- Implemented process improvements, reducing booking errors and enhancing operational efficiency.
- Contributed to revenue growth by upselling room upgrades, packages, and additional services during the booking process.
- Managed large call volumes, maintaining professionalism and attention to detail under pressure.
Education
Marjory Stoneman Douglas
Coral SpringsSkills
- Strong attention to detail
- Team leadership
- Time management expertise
- Guest relations
- Staff scheduling
- Decision making aptitude
- Strong work ethic
- Customer service
- Problem-solving
- Multitasking and organization
- Hospitality service expertise
- Analytical thinking
Accomplishments
- Received outstanding score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
- Documented and resolved [Issue] which led to [Results].
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Night Audit Supervisor
Courtyard by Marriott
06.2019 - Current
Hotel Reservations Agent
Advantage Reserve
05.2015 - 09.2018
Marjory Stoneman Douglas
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