Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Dominic Arsenault

Fort Walton Beach,FL

Summary

Night Audit Supervisor at Henderson Beach Resort with a strong work ethic and team leadership skills. Enhanced guest relations through effective complaint management and operational oversight, contributing to increased revenue. Expert in financial transactions and maintaining safety protocols, ensuring a secure environment for guests and staff alike.

Overview

13
13
years of professional experience

Work History

Night Audit Supervisor

Henderson Beach Resort
08.2020 - Current
  • Acted as manager on duty during overnight shift [Number] times per week.
  • Ensured smooth operations during overnight hours, coordinating with various departments to address guest needs and requests.
  • Provided quick, complete responses to guest requests and concerns to create pleasant stays.
  • Monitored employee performance during nighttime shifts, providing constructive feedback to support ongoing professional development.
  • Contributed to increased hotel revenue by accurately balancing daily transactions and identifying discrepancies.
  • Oversaw financial transactions during evening hours, ensuring accurate billing for guests while minimizing errors or discrepancies that could impact revenue collection efforts later on.
  • Upheld strict adherence to safety protocols throughout the property during nighttime hours, maintaining a secure environment for both guests and staff members.
  • Trained new night auditors, providing guidance on best practices for exceptional customer service and accurate reporting.
  • Assisted guests with after-hours check-ins and check-outs, providing a welcoming atmosphere despite late-night arrivals or departures.
  • Collaborated with management to develop strategies for improving overall hotel performance during overnight hours.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

Delivery Driver

Dominos Pizza Inc.
05.2015 - 08.2019
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Cook

Luxe Sports Grill
06.2014 - 04.2015
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Followed strict standards for food handling and safety, minimizing risks to customers.

Host

Ruby Tuesday
03.2012 - 05.2014
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.

Education

No Degree - Music Production

Northwest Florida State College
Niceville, FL
07-2013

High School Diploma -

Choctawhatchee High School
Fort Walton Beach, FL
06-2012

Skills

  • Strong attention to detail
  • Team leadership
  • Time management expertise
  • Guest relations
  • Complaint management
  • Strong work ethic

Interests

  • Gym Workouts
  • Music
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • I like working with my hands and fixing things
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Food Tourism

Timeline

Night Audit Supervisor

Henderson Beach Resort
08.2020 - Current

Delivery Driver

Dominos Pizza Inc.
05.2015 - 08.2019

Cook

Luxe Sports Grill
06.2014 - 04.2015

Host

Ruby Tuesday
03.2012 - 05.2014

No Degree - Music Production

Northwest Florida State College

High School Diploma -

Choctawhatchee High School

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Dominic Arsenault