Alejandro Martinez
Chicago,IL
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
5
5
years of professional experience
Work History
Night Audit Supervisor
Davidson Hotels & Resorts
2022.04 - Current
- Overseeing employee performance during nighttime shifts, providing constructive feedback to support ongoing professional development.
- Upheld strict adherence to safety protocols throughout the property during nighttime hours, maintaining a secure environment for both guests and staff members.
- Streamlined the night audit process through thorough review and implementation of improved procedures.
- Maintained strong communication with daytime staff, ensuring a seamless transition between shifts and continuity in guest experience.
- Closed daily accounts and submitted statements to leadership for ongoing financial reporting.
- Ensured smooth operations during overnight hours, coordinating with various departments to address guest needs and requests.
Fast Food Team Leader
Dunkin' Donuts
2020.01 - 2022.03
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
- Built strong relationships between staff and customers using effective interpersonal skills when resolving issues or providing assistance.
- Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.
- Maintained cleanliness and organization of dining area, ensuring a pleasant environment for customers.
- Reduced wait times for customers by streamlining the order-taking process and effectively delegating tasks to team members.
- Promoted a positive work culture by encouraging open communication among team members and recognizing accomplishments regularly.
Education
High School Diploma -
Eric Solorio Academy
Chicago, IL06.2019
Skills
Strong attention to detail
Team Leadership
Time management expertise
Guest Relations
Staff Scheduling
Decision Making Aptitude
Account Auditing
Financial Reporting Proficiency
Audit process understanding
Reservation system expertise
Property management software knowledge
Strong Work Ethic
Teamwork and Collaboration
Customer Service
Problem-Solving
Accomplishments
I am a Youth Group Leader for the youth at our church Santa Cruz mentoring the future of our nation into doing what is right while following the path of God.
Hanging out with my family.
On my day's off I love to spend time with my wife and 2 daughters, we go to parks, get ice cream and enjoy each other's company.
Languages
Spanish
Professional Working
Timeline
Night Audit Supervisor
Davidson Hotels & Resorts
2022.04 - Current
Fast Food Team Leader
Dunkin' Donuts
2020.01 - 2022.03
High School Diploma -
Eric Solorio Academy
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