ADITYA UGALE
Summary
Dedicated hospitality professional with over four years of comprehensive experience in the hotel industry, beginning as an intern and gaining hands-on exposure across all departments. Demonstrated ability to excel in customer service and operational roles, leading to a promotion from Front Desk Associate to Night Audit Supervisor. Skilled in managing front desk operations, ensuring guest satisfaction, and conducting financial audits with precision. Adept at problem-solving and maintaining a welcoming environment, while also possessing strong organizational and communication skills. Committed to enhancing guest experiences and contributing to the overall success of the hotel.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Night Audit Supervisor
Marriott Southwest
01.2023 - Current
- Upheld strict adherence to safety protocols throughout the property during nighttime hours, maintaining a secure environment for both guests and staff members.
- Provided on-site training and regular performance evaluations to support staff member skill growth.
- Oversaw financial transactions during evening hours, ensuring accurate billing for guests while minimizing errors or discrepancies that could impact revenue collection efforts later on.
- Fostered a positive work environment for night audit staff, promoting teamwork and collaboration while recognizing individual achievements and contributions.
Front Office Associate
Marriott Southwest
12.2020 - 12.2022
- Successfully completed cultural exchange program of 1 year at Marriott Minneapolis Southwest working in Front office department
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Maintained accurate financial records through diligent cash handling, daily reconciliations, and report generation.
Intern
Trident Hotel
10.2019 - 03.2020
- Successfully completed an internship of 6 months at Trident Hotels working in Food and beverage, Front office, Housekeeping and HR departments
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
Education
MBA - Hospitality And Business Administration
UNIVERSITY OF NORTH AMERICA
Vienna, VA12.2025
BSc. - Hospitality And Tourism Management
RIZVI COLLEGE
05.2021
HSc. - Science Education
R.Y.K COLLEGE OF SCIENCE
06.2018
SSc. -
ST.FRANCIS HIGH SCHOOL
06.2016
Skills
- Expertise in MS 365
- Customer service expertise
- Hands on Marriott FS-Property Management System user
- Team Leadership Qualities
- Experienced MARSHA user
- Complex Problem-Solving
- Expertise in Marriott Global Services
- Managing Oracle DB
- Strong attention to detail
- Hands on MICROS experience
- Basics of C
- Organizational abilities
Accomplishments
- Ranked 3rd in Inter College Quiz Competition
- Played Soccer at State Level in India
- Played Jump rope skipping at district and state level in India
- Part of Finance team in Comida Fiesta College Fest in Rizvi College
Hobbies and Interests
- Reading books
- Chess
- Table Tennis
- Swimming
- Soccer
- Cricket
Certification
- Industrial Exposure Training at Trident Hotel across front end and back end departments
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Native or Bilingual
References
Jim Peterson- General Manager at Marriott Southwest
Sirlene Twiss- Director of Room divison and ex.Front office manager at Marriott Southwest
Kim Boland- Front office manager at Hotel Intercontinental
Timeline
Night Audit Supervisor
Marriott Southwest
01.2023 - Current
Front Office Associate
Marriott Southwest
12.2020 - 12.2022
Intern
Trident Hotel
10.2019 - 03.2020
MBA - Hospitality And Business Administration
UNIVERSITY OF NORTH AMERICA
BSc. - Hospitality And Tourism Management
RIZVI COLLEGE
HSc. - Science Education
R.Y.K COLLEGE OF SCIENCE
SSc. -
ST.FRANCIS HIGH SCHOOL
- Industrial Exposure Training at Trident Hotel across front end and back end departments
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