JASMINE WILLOCK
Miami,FL
Summary
Results-driven professional with extensive experience in case evaluation and customer service. Known for strong problem-solving skills and ethical judgment, contributing to effective case resolutions and community outreach initiatives.
Overview
13
13
years of professional experience
Work History
Case Analyst
State of Florida Department of Revenue
Miami, FL
06.2023 - Current
- Assessed needs of each client and recommended appropriate services and resources.
- Recorded case notes and performed follow-up task for cases.
- Participated in community outreach initiatives to educate the public about available child support services and resources.
- Monitored ongoing cases for changes in circumstances that may require modifications or adjustments to existing support orders.
- Resolved complex child support issues with clear communication, strong negotiation skills, and a deep understanding of relevant laws and regulations.
- Collaborated with cross-functional teams for comprehensive case evaluations and resolutions.
- Advised on potential areas of concern in cases, assisting clients in making informed decisions about their situation.
- Provided guidance to parents on rights and responsibilities regarding child support obligations.
- Managed sensitive client information with utmost confidentiality, ensuring data security and privacy compliance.
Area Supervisor
Ross Dress for Less
Miami Gardens, FL
09.2018 - 03.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
- Conducted regular performance evaluations for team members, offering constructive feedback for continued development..
- Led by example, consistently demonstrating a commitment to excellence and inspiring team members to strive for the same level of achievement.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Trained new cashiers on operational procedures and customer interaction techniques.
- Conducted regular audits of cash drawers, identifying discrepancies and implementing corrective actions.
Event Security Guard
CSC Security
Miramar, FL
05.2017 - 08.2019
- Implemented crowd control measures to maintain order during large gatherings.
- Developed strategies to enhance overall event security operations consistently.
- Checked and verified photo identification prior to granting facility access.
- Upheld high standards of professionalism while interacting with event attendees, representing the company positively at all times.
- Supported successful events by collaborating closely with other team members to address all aspects of security management efficiently.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Identified violators and escorted departing personnel to guard against theft of property.
Key Holder
EDGELOOK
Miami Gardens, FL
09.2013 - 07.2017
- Trained new cashiers on operational procedures and customer interaction techniques.
- Conducted regular audits of cash drawers, identifying discrepancies and implementing corrective actions.
- Managed cash handling procedures, maintaining accuracy in financial transactions.
- Maintained visual merchandising standards, enhancing product presentation to drive sales.
- Collaborated with management to execute promotional strategies, increasing store visibility and engagement.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened inventory boxes and restocked shelves.
Education
High School Diploma -
MIAMI CAROL CITY SENIOR HIGH
Miami Gardens, FLSkills
- Case evaluation
- Documentation review
- Ethical judgment
- Teamwork
- Customer service
- Collaboration and teamwork
- Flexible and adaptable
- Microsoft office
Timeline
Case Analyst
State of Florida Department of Revenue
06.2023 - Current
Area Supervisor
Ross Dress for Less
09.2018 - 03.2024
Event Security Guard
CSC Security
05.2017 - 08.2019
Key Holder
EDGELOOK
09.2013 - 07.2017
High School Diploma -
MIAMI CAROL CITY SENIOR HIGH