Ryan Shaw
Raleigh
Summary
Dynamic Case Analyst at NCDAC/NCCIW with expertise in case evaluation and ethical judgment. Proven track record in developing tailored service plans and providing crisis intervention, enhancing client outcomes. Skilled in documentation review and fostering strong client interactions, ensuring confidentiality and compliance with regulations. Committed to impactful service delivery and community collaboration. Experienced with analyzing and managing complex cases to ensure accurate and timely resolutions. Utilizes strong analytical skills and effective communication to deliver insightful case evaluations. Knowledge of legal procedures and regulatory compliance enhances overall case outcomes.
Overview
22
22
years of professional experience
Work History
Case Analyst
NCDAC/NCCIW
09.2024 - Current
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Created treatment or service plan meeting each client's individualized needs.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
Program Coordinator II
NCDAC/Combined Records
03.2023 - 09.2024
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
Program Coordinator I
NCDAC/Combined Records
06.2014 - 03.2023
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Designed program implementation and maintenance plan.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
Correctional Officer
NCDAC/Central Prison
08.2003 - 06.2014
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
Education
Bachelor of Arts - Criminal Justice
Shaw Unive
Raleigh, NC05-2002
Skills
- Case evaluation
- Documentation review
- Ethical judgment
- Client interaction
Timeline
Case Analyst
NCDAC/NCCIW
09.2024 - Current
Program Coordinator II
NCDAC/Combined Records
03.2023 - 09.2024
Program Coordinator I
NCDAC/Combined Records
06.2014 - 03.2023
Correctional Officer
NCDAC/Central Prison
08.2003 - 06.2014
Bachelor of Arts - Criminal Justice
Shaw Unive
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