Tatiana Maisonet
MIAMI
Summary
Proven Case Analyst with a track record of reducing case backlogs by implementing efficient workflows at the State Attorney's Office 11th Judicial Court. Demonstrates exceptional ethical judgment and client interaction skills. Skilled in documentation review and fostering teamwork, consistently enhancing customer satisfaction and operational smoothness across various roles.
Overview
6
6
years of professional experience
Work History
Case Analyst
State Attorney's Office 11th Judicial Court
09.2023 - Current
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Created treatment or service plan meeting each client's individualized needs.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Reduced the backlog of pending cases by implementing efficient workflows and task organization methods.
- Advised on potential risks or areas of concern in cases, assisting clients in making informed decisions about their situation.
Customer Service Representative
Home Depot
05.2021 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Shift Leader
Planet Fitness Gym
11.2020 - 05.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Lifeguard
City of Hialeah Parks and Recreation
06.2019 - 08.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
Education
Associate of Arts - Pre-Law
Miami Dade College
Miami, FL06-2023
Skills
- Case evaluation
- Documentation review
- Ethical judgment
- Client interaction
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving abilities
Timeline
Case Analyst
State Attorney's Office 11th Judicial Court
09.2023 - Current
Customer Service Representative
Home Depot
05.2021 - 09.2023
Shift Leader
Planet Fitness Gym
11.2020 - 05.2021
Lifeguard
City of Hialeah Parks and Recreation
06.2019 - 08.2019
Associate of Arts - Pre-Law
Miami Dade College
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