Jasmine Wilson
Dallas,United States
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
5
5
years of professional experience
Work History
HR Central Coordinator
ADT Security
02.2022 - Current
- Answering all internal and external HR-related queries and requests
- Assisting with payroll administration
- Maintained human resources information system and kept employee files up to date and accurate.
- Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Assisting with LOA, Short-term disability and FMLA claims.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Assistant Team Manager
ADT Security
10.2020 - 02.2022
- Developed team communications and information for Team meetings
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to external customers in fast-paced environment
- Worked with team members to improve performance and implement training updates.
- Analyzed performance metrics to identify areas of improvement, implementing necessary changes for continuous growth.
- Enhanced communication within the team for better collaboration and decision-making processes.
Emergency Dispatch Operator
ADT Security
09.2019 - 10.2020
- Received recognition from supervisors for consistently maintaining a professional attitude under pressure, contributing to overall team success.
- Boosted team morale and cohesiveness through active participation in training sessions and fostering a supportive work environment.
- Improved interdepartmental communication by providing concise, relevant updates on ongoing emergency events to all relevant parties.
- Answered multi-line phone systems, transferred calls and determined call priority while performing quick and efficient customer service.
Education
Bachelor of Business Administration -
Dallas College
01.2026
Skills
- Human Resources Information Systems (HRIS)
- Onboarding
- Compensation & Benefits
- US Family and Medical Leave Act (FMLA)
- Team Leadership
- Policy Development
Timeline
HR Central Coordinator
ADT Security
02.2022 - Current
Assistant Team Manager
ADT Security
10.2020 - 02.2022
Emergency Dispatch Operator
ADT Security
09.2019 - 10.2020
Bachelor of Business Administration -
Dallas College
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