Jasmine Wilson
Columbia,SC
Summary
Dynamic manager with a proven track record at McAlister's Deli, excelling in team leadership and customer service. Enhanced productivity through innovative time management strategies and conflict resolution. Committed to fostering relationships with clients and suppliers, ensuring high-quality service delivery and satisfaction.
Overview
8
8
years of professional experience
Work History
Manager
McAlister's Deli
06.2017 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Captionist
CSD
02.2020 - 02.2021
- Implemented time-saving strategies and tools to reduce the overall time spent on captioning, increasing productivity and client satisfaction.
- Captioned phone calls for deaf and hard of hearing
Education
No Degree - Psychology
Southern New Hampshire University
Hooksett, NH10-2027
High School Diploma -
Richland 2 Charter High School
Columbia06-2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Captionist
CSD
02.2020 - 02.2021
Manager
McAlister's Deli
06.2017 - 03.2025
No Degree - Psychology
Southern New Hampshire University
High School Diploma -
Richland 2 Charter High School
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