Jasmine Winters
Melbourne
Summary
Customer-focused retail professional with a strong track record in high-pressure environments. Expert in managing cash transactions accurately while maintaining store presentation. Bilingual abilities enhance communication with diverse customers, contributing to positive shopping experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Old Navy
Royal Palm Beach
11.2025 - Current
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Engaged customers on the shop floor, providing tailored assistance and recommendations to enhance their shopping experience
- Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
- Gained in-depth knowledge of product features, enhancing communication and support for customers
- Managed cash transactions accurately and efficiently, ensuring cash drawer balance at end of each shift
- Maintained cleanliness and organization of assigned areas within the store
- Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
Retail Sales Associate
Victoria's Secret
Melbourne
06.2024 - 11.2025
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Proactively approached customers on the shop floor, offering assistance and personalized recommendations
- Leveraged product expertise to guide customers in making informed purchasing decisions
- Resolved customer complaints swiftly, leading to increased satisfaction and repeat business
- Increased customer satisfaction by resolving product-related issues in a timely and satisfactory manner
- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Developed strong understanding of products' features, enabling effective communication with customers
Sales Associate
Gap Factory
West Palm Beach
03.2023 - 06.2024
- Educated guests on loyalty program and credit card benefits to enhance customer engagement.
- Operated cash register efficiently during busy hours.
- Maintained store presentation through folding, hanging, displaying, and merchandising items.
- Processed, stocked, and replenished store inventory to ensure product availability.
Sales Associate
H&M
West Palm Beach
07.2021 - 03.2023
- Served guests with personalized assistance to enhance their shopping experience.
- Processed customer transactions at the cash register.
- Educated all guests on the loyalty program.
- Maintained store presentation by folding, hanging, and displaying merchandise attractively.
- Processed and stocked merchandise, ensuring availability and organization throughout the store.
Education
Communications -
Florida Atlantic University
Boca Raton, FL05-2026
Associate of Arts - General Studies
Eastern Florida State College
Cocoa, FL08-2022
High school diploma or GED -
Melbourne High School
Melbourne, FL05-2022
Skills
- Point of sale
- Customer service
- Bilingual
- Phone etiquette
- Time management
- Organizational skills
- Communication skills
- Computer literacy
- Marketing
- Problem resolution
- Team collaboration
Certification
Driver's License
Additional Information - Work Authorization
Authorized to work in the US for any employer
Languages
English
Professional
Creole
Limited
Accomplishments
- National Society of Leadership and Success
Timeline
Retail Sales Associate
Old Navy
11.2025 - Current
Retail Sales Associate
Victoria's Secret
06.2024 - 11.2025
Sales Associate
Gap Factory
03.2023 - 06.2024
Sales Associate
H&M
07.2021 - 03.2023
Communications -
Florida Atlantic University
Associate of Arts - General Studies
Eastern Florida State College
High school diploma or GED -
Melbourne High School