Samuel Afriyie Adu
Ashburn,VA
Summary
Adept Service Technician with a proven track record at Garneski Air Conditioning & Heating, enhancing system performance and customer satisfaction through expert troubleshooting and preventive maintenance. Renowned for attention to detail and exceptional customer service, consistently received positive feedback, demonstrating a blend of technical proficiency and client communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Technician
Garneski Air Conditioning & Heating
Sterling VA
05.2023 - 07.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Service Technician
Jeffery & Sons
Kamloops, BC
06.2020 - 05.2023
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Evaluated systems according to predetermined checklist and noted issues.
- Provided technical support and maintenance services for range of computer hardware and software.
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
- Conducted regular safety audits for serviced equipment, minimizing potential hazards in client environments.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
Installation Technician
Ghazy Enterprise
Ghana
03.2019 - 06.2020
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Installed and configured new equipment and systems according to company standards.
Education
Effiduase Senior High Schools
Kumasi Ghana 06.2009
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Valid Driver's License
- Punctual and Reliable
- Troubleshooting skills
- Flexible and Adaptable
- Problem and Issue Resolution
- Equipment Troubleshooting
- Diagnostic Testing
Certification
EPA Universal
Timeline
Service Technician
Garneski Air Conditioning & Heating
05.2023 - 07.2024
Service Technician
Jeffery & Sons
06.2020 - 05.2023
Installation Technician
Ghazy Enterprise
03.2019 - 06.2020
Effiduase Senior High Schools