Jasmine Woodson
Seaford,DE
Summary
Results-driven business owners with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Creative Business Owner with exceptional background spent in logistics industry. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Dedicated Logistics professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Business Owner
Jadeco LLC
Baltimore, MD
11.2021 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Coordinated dispatching of Number drivers to accomplish daily delivery requirements.
- Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
- Streamlined logistics processes by implementing efficient inventory management systems.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Negotiated favorable terms with carriers, resulting in significant cost savings for the organization without compromising service quality.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Developed strong relationships with clients, providing excellent customer service and support.
- Provided exceptional customer service through effective communication with clients at every stage of the process.
- Negotiated favorable contracts with carriers to reduce transportation costs without compromising service quality or timeliness.
- Optimized routing schedules to minimize transit times while reducing fuel consumption.
- Maintained accurate records of shipments, ensuring proper tracking and timely delivery.
- Safely navigated through various traffic conditions while adhering to strict deadlines for deliveries.
- Performed regular maintenance checks on vehicles, ensuring safety and reliability in all weather conditions.
- Handled complex load assignments, organizing efficient routes for maximum productivity.
Customer Service Representative/HR Manager
Delmarva Kleaning Klub
Seaford
01.2015 - 11.2021
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Set up new customer accounts
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
- Manage administration
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
Education
High School Diploma -
Sussex County Community College
Georgetown, DESkills
- Computer skills
- Customer Service
- Communication
- Human Resources Management
- Attention to Detail
- Driven and Determined
- Entrepreneurial personality
- Relationship Building
- Work Planning and Prioritization
- Business Planning
- Performance Improvement
- Project Management
- Business Administration
- Strategic Decision-Making
- Issue Resolution
- Professional Networking
- Budget Control
- Operations Management
- Social Media Marketing
- Quality Assurance
- Staff hiring
- Sales Planning
- Financial Management
- Sales Development
- Accounting management
- Negotiation and Persuasion
- Strategic Planning
- Start-Up Operations
- Business marketing
- New Business Development
- Policies and Procedures Development
- Negotiation
- Process Improvement
- Financial Administration
- Effective leader
- Scheduling
- Inventory Tracking and Management
- Performance Improvements
- Desktops, Laptops, and Mobile Devices
- Records Organization and Management
- Direct Sales
- Data Analysis
- Data Management
- Payroll Administration and Timekeeping
Additionalinformation - Personalreferences
- Lashonda Hunter, {302}228-8120, Employer, 6 years
- Darrell Woodson, (202)940-9266, Friend, 2 years
- Deandra Cooke, {443}676-3930, Co-Worker, 3 years
Personal Information
- Columbia, MD
- Frederick, MD
- Hanover, MD
Timeline
Business Owner
Jadeco LLC
11.2021 - Current
Customer Service Representative/HR Manager
Delmarva Kleaning Klub
01.2015 - 11.2021
High School Diploma -
Sussex County Community College