Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jasmine Yanez

Dallas,TX

Summary

Authorized to work in the US for any employer, punctual and honest with solid background in retail and office environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily tasks while pursuing opportunities to help team improve service.

Overview

5
5
years of professional experience

Work History

Cashier Team Lead

Academy Sports + Outdoors
10.2021 - Current
  • Promoted store loyalty programs to increase repeat business and bolster customer relations.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Collaborated with management to develop strategies for improving the overall shopping experience.

Call Center Representative

Rite Care
09.2020 - 10.2021
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Onsite Recruiter

Cornerstone Staffing & Recruiting
10.2019 - 09.2020
  • Enhanced candidate experience by conducting thorough interviews and providing timely feedback.
  • Developed strong relationships with hiring managers to better understand their staffing needs and identify good potential employers.
  • Maintained organized employee files.
  • Managed timekeeping and weekly payroll for employees.

Assistant Manager

Family dollar
08.2018 - 10.2019
  • Gave quality customer service by helping customers find exactly what they need.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Ensured all paperwork and files were correctly filled out and turned in.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.

Education

High School Diploma -

A Plus Academy
445 S Masters Dr, Dallas, TX 75217
06.2018

Skills

  • Merchandising
  • Assistant Manager Experience
  • Cash Handling
  • Retail Sales
  • Retail Management
  • Sales
  • Inventory Control
  • Store Management Experience
  • Leadership
  • Supervising Experience
  • Positive Attitude
  • Shift Scheduling
  • New Hire Training
  • Goal Oriented
  • Adaptability
  • Schedule Management
  • Recruitment
  • Background Checking
  • Employee Onboarding

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cashier Team Lead

Academy Sports + Outdoors
10.2021 - Current

Call Center Representative

Rite Care
09.2020 - 10.2021

Onsite Recruiter

Cornerstone Staffing & Recruiting
10.2019 - 09.2020

Assistant Manager

Family dollar
08.2018 - 10.2019

High School Diploma -

A Plus Academy

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Jasmine Yanez