Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Jasmine Young

Houston,TX

Summary

Dedicated and reliable professional with a strong focus on customer satisfaction. Consistently delivers exceptional service and builds positive relationships with clients. Adept at identifying customer needs and providing tailored solutions for utmost satisfaction. Committed to maintaining high professionalism and exceeding expectations in all interactions.

Overview

12
12
years of professional experience

Work History

Operations/ Service Manager

Burlington
04.2024 - 10.2024
  • Analyzed key performance indicators to identify areas for improvement and implement necessary changes within the operations department.
  • Increased client retention rates through proactive communication channels designed specifically for relationship-building purposes.
  • Coached and mentored employees to foster personal growth opportunities while encouraging professional development within their roles as service operations managers.
  • Assisted in hiring decisions by conducting interviews and assessing candidate qualifications against job requirements.

Assistant Manager

Ross Dress For Less
08.2016 - 03.2024
  • Running store operations, through cash management, hiring and staffing and, training an effective team.
  • Consistently meeting company standards.

Zone Manager

Walmart
03.2013 - 02.2015
  • Supervised front end operations.
  • Training and coaching associates.
  • Performing financial services, scheduling, and enhancing the customer experience.
  • I started as a cashier with in four months I was promoted to customer service supervisor.
  • 3 months later I was promoted to dept. Manager, then with in two months I was promoted again to zms.
  • I made sure that customer satisfaction was a top priority while maintaining and running the front end operations.
  • Skills Used: Very high customer service, the ability to adapt to changing work demands, and being able to complete all task and assignments on time.

Education

High School -

Mount Vernon High School
Mount Vernon, IL
01.2007

Skills

  • Customer Service
  • Training
  • Operations
  • Payroll
  • Scheduling
  • Inventory

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Operations/ Service Manager

Burlington
04.2024 - 10.2024

Assistant Manager

Ross Dress For Less
08.2016 - 03.2024

Zone Manager

Walmart
03.2013 - 02.2015

High School -

Mount Vernon High School

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Jasmine Young