JASMINE YOUNG
Memphis,TN
Summary
Pursuing a full-time remote position to apply strong interpersonal skills, exceptional time management, and strategic problem-solving abilities in a challenging role.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Armed Security Supervisor
Walden Security
04.2023 - Current
- Exercised strong leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions and developed courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
- Wrote detailed reports of all security breaches and investigations.
Work From Home Customer Service Agent
The Results Companies, LLC
Fort Lauderdale, FL
10.2020 - 05.2023
- Successfully executed a fully remote position for over two years, prioritizing a quiet atmosphere and functional workspace for optimal call quality.
- Answered inbound customer queries, providing empathetic and amiable communications to callers in stressful situations for satisfactory resolutions.
- Applied creative thinking to client questions and concerns that were not covered in standard response manuals.
- Maintained call documentation according to internal policies for use in performance measurement and business progress tracking.
- Contributed to ongoing improvement initiatives by attending and contributing to virtual department meetings.
Dispatch Supervisor
Essential Home Health And Transportation Services
Memphis, TN
08.2019 - 10.2020
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Directed dispatching, routing, and tracking of 7 fleet vehicles.
- Planned, organized, and managed work of subordinate staff to ensure consistency within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic databases.
City Carrier Assistant
United States Postal Service
Memphis, TN
03.2018 - 07.2019
- Sorted and placed mail with high levels of accuracy.
- Used portable devices to maintain system records by scanning items delivered.
- Engaged customers with a pleasant demeanor and offered assistance with mail-related issues.
Security Officer
Elvis Presley Enterprises Inc.
04.2015 - 03.2018
- Monitored CCTV cameras and alarm systems to identify safety risks and ensure employee and visitor security.
- Authorized entrance and departure of vehicles, cargo trucks, and visitors, enforcing security rules and procedures.
- Conducted patrols in company vehicle, on bicycle, and by foot to deter and prevent criminal activity.
- Executed prompt and calm removal of non-compliant individuals from restricted areas.
- Documented all security-related situations, including cash handling and greeting visitors, in in-depth reports for the administration office.
Security Officer
Dynamic Security
07.2011 - 01.2015
- Maintained safety by quickly responding to alarms and investigating disturbances and unusual incidences.
- Conducted regular patrols of industrial and commercial premises to prevent and detect signs of intrusion and secure all doors, windows, and gates.
- Acted quickly during emergency situations to reduce opportunity for property damage and injury.
- Communicated with security team and building supervisors using two-way radios, mobile phones, and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain a safe environment.
Lead Teacher, Toddler Room Grace
St.Luke's Parent's Day Out
Memphis, TN
10.2010 - 07.2011
- Established and enforced rules for behavior and procedures for maintaining order among a class of 8-10 students.
- Planned and implemented different daily activities to enhance the overall development and growth of every student.
- Interacted with parents, teachers, and children to maintain productive communication throughout the program participation.
- Set and communicated ground rules for the classroom based on respect and personal responsibility.
Education
Certification - Medical Billing And Coding
Kaplan University
Davenport, IA10.2017
High School Diploma - undefined
Central High School
Memphis, TN07.2006
Skills
Achieved success in a work-from-home setting by maintaining an efficient and organized workspace, ensuring high standards of call quality and clarity
Provided empathetic and amiable support to callers in stressful situations, fostering constructive outcomes
Oversaw independent projects with a focus on time management and data accuracy Cultivated a self-motivated work ethic that prioritized personal accountability Enhanced operational efficiency through organized task management
Maintained accurate records of calls and situations to ensure compliance with departmental guidelines and supervisor directives
Certification
- Current Certifications:
- Medical Billing and Coding Certification
- Chemical Spray Certification
- Restraints Certification
- Armed Security Guard License
Timeline
Armed Security Supervisor
Walden Security
04.2023 - Current
Work From Home Customer Service Agent
The Results Companies, LLC
10.2020 - 05.2023
Dispatch Supervisor
Essential Home Health And Transportation Services
08.2019 - 10.2020
City Carrier Assistant
United States Postal Service
03.2018 - 07.2019
Security Officer
Elvis Presley Enterprises Inc.
04.2015 - 03.2018
Security Officer
Dynamic Security
07.2011 - 01.2015
Lead Teacher, Toddler Room Grace
St.Luke's Parent's Day Out
10.2010 - 07.2011
Certification - Medical Billing And Coding
Kaplan University
High School Diploma - undefined
Central High School