JASMINE YOUNG
Memphis,TN
Summary
Pursuing a full-time remote position to apply strong interpersonal skills, exceptional time management, and strategic problem-solving abilities in a challenging role.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Armed Security Supervisor
Walden Security
04.2023 - Current
- Exercised strong leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions and developed courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
- Wrote detailed reports of all security breaches and investigations.
Work From Home Customer Service Agent
The Results Companies, LLC
10.2020 - 05.2023
- Successfully executed a fully remote position for over two years, prioritizing a quiet atmosphere and functional workspace for optimal call quality.
- Answered inbound customer queries, providing empathetic and amiable communications to callers in stressful situations for satisfactory resolutions.
- Applied creative thinking to client questions and concerns that were not covered in standard response manuals.
- Maintained call documentation according to internal policies for use in performance measurement and business progress tracking.
- Contributed to ongoing improvement initiatives by attending and contributing to virtual department meetings.
Dispatch Supervisor
Essential Home Health And Transportation Services
08.2019 - 10.2020
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Directed dispatching, routing, and tracking of 7 fleet vehicles.
- Planned, organized, and managed work of subordinate staff to ensure consistency within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic databases.
City Carrier Assistant
United States Postal Service
03.2018 - 07.2019
- Sorted and placed mail with high levels of accuracy.
- Used portable devices to maintain system records by scanning items delivered.
- Engaged customers with a pleasant demeanor and offered assistance with mail-related issues.
Security Officer
Elvis Presley Enterprises Inc.
04.2015 - 03.2018
- Monitored CCTV cameras and alarm systems to identify safety risks and ensure employee and visitor security.
- Authorized entrance and departure of vehicles, cargo trucks, and visitors, enforcing security rules and procedures.
- Conducted patrols in company vehicle, on bicycle, and by foot to deter and prevent criminal activity.
- Executed prompt and calm removal of non-compliant individuals from restricted areas.
- Documented all security-related situations, including cash handling and greeting visitors, in in-depth reports for the administration office.
Security Officer
Dynamic Security
07.2011 - 01.2015
- Maintained safety by quickly responding to alarms and investigating disturbances and unusual incidences.
- Conducted regular patrols of industrial and commercial premises to prevent and detect signs of intrusion and secure all doors, windows, and gates.
- Acted quickly during emergency situations to reduce opportunity for property damage and injury.
- Communicated with security team and building supervisors using two-way radios, mobile phones, and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain a safe environment.
Lead Teacher, Toddler Room Grace
St.Luke's Parent's Day Out
10.2010 - 07.2011
- Established and enforced rules for behavior and procedures for maintaining order among a class of 8-10 students.
- Planned and implemented different daily activities to enhance the overall development and growth of every student.
- Interacted with parents, teachers, and children to maintain productive communication throughout the program participation.
- Set and communicated ground rules for the classroom based on respect and personal responsibility.
Education
Certification - Medical Billing And Coding
Kaplan University
Davenport, IA10.2017
High School Diploma - undefined
Central High School
Memphis, TN07.2006
Skills
Achieved success in a work-from-home setting by maintaining an efficient and organized workspace, ensuring high standards of call quality and clarity
Certification
- Current Certifications:
- Medical Billing and Coding Certification
- Chemical Spray Certification
- Restraints Certification
- Armed Security Guard License
Timeline
Armed Security Supervisor
Walden Security
04.2023 - Current
Work From Home Customer Service Agent
The Results Companies, LLC
10.2020 - 05.2023
Dispatch Supervisor
Essential Home Health And Transportation Services
08.2019 - 10.2020
City Carrier Assistant
United States Postal Service
03.2018 - 07.2019
Security Officer
Elvis Presley Enterprises Inc.
04.2015 - 03.2018
Security Officer
Dynamic Security
07.2011 - 01.2015
Lead Teacher, Toddler Room Grace
St.Luke's Parent's Day Out
10.2010 - 07.2011
Certification - Medical Billing And Coding
Kaplan University
High School Diploma - undefined
Central High School