JASMINE YOUNG - MUNIZ
Tacoma ,WA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
YMCA
TACOMA, WA
12.2024 - Current
- Activate new memberships.
- Deliver exceptional customer service and resolve inquiries and issues efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Manage facility and staff while ensuring safety and cleanliness of the gym.
- Developed and maintained strong relationships with members, fostering community engagement.
- Responded to customer requests for products, services, and company information.
Real Estate Agent
Coldwell Banker Bain
03.2021 - 03.2023
- Negotiated successful property sales, enhancing client satisfaction and retention.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Led community outreach initiatives to enhance brand awareness and generate new leads.
- Conducted market analysis to identify trends and inform pricing strategies.
- Cultivated strong relationships with clients, providing expert guidance throughout transactions.
- Facilitated market analysis to identify trends and optimize pricing strategies.
- Streamlined operational processes, improving transaction efficiency and turnaround times.
Personal Cruise Consultant
Holland America Line
Seattle, WA
09.2001 - 02.2020
- High volume of inbound and outbound calls and emails to generate new business while maintaining existing business.
- Coach team of sales reps to increase sales productivity.
- Accompany clients on ship tours.
- Handled client inquiries promptly and professionally, resolving issues efficiently to maintain customer satisfaction.
- Developed personalized cruise itineraries based on client preferences and budget constraints.
- Coordinated travel logistics, including flights, accommodations, and shore excursions for seamless experiences.
- Provided expert knowledge of cruise destinations, onboard amenities, and exclusive offers.
- Enhanced company sales revenue by creating targeted marketing campaigns for potential and existing clients.
- Developed long-lasting relationships with clients through exceptional customer service and follow-ups, resulting in repeat bookings.
- Achieved high client retention rates by consistently exceeding expectations through tailored vacation planning assistance.
General Manager, Bartender, and Entertainment Coordinator
Central Ave Pub and Eatery
Kent, WA
10.2013 - 02.2018
- Oversee daily operations while managing staff.
- Coordinate events while managing contracts.
- Managed staff recruitment, training, and performance evaluations to optimize team productivity.
- Established partnerships with local suppliers to enhance product quality and support community engagement.
- Monitor liquor and pull tabs to meet WA State Liquor and Gambling Commission requirements.
- Maintain cleanliness to WA State Health Board requirements.
- Plan and present food and drink orders to customers.
- Handle cash and credit card transactions.
- Analyze operations to ensure accuracy, continuous growth, and great customer service.
- Cultivated partnerships with local vendors to enhance menu offerings and community engagement.
Client Services Supervisor, Sales Support, Phone Administrator, and Claims Manager
Soniq Transportation and Warehouse
Kent, WA
09.2009 - 01.2015
- Supervised client service teams to enhance operational efficiency and ensure high customer satisfaction.
- Provide support to the sales team while assisting in increasing business and sales.
- Manage all freight claims for missing and damaged freight.
- Administer assistance for phone system when technical problems occur.
- Managed escalated client issues, collaborating with various departments to achieve successful resolution.
- High call volume of outbound calls to create new business and increase sales.
- Receive high call volume of inbound calls, faxes, and emails for new and existing business.
- Develop and maintain productive relationships with new and existing clients with shipping and receiving needs.
- Assist with dispatching and drivers needs.
Education
Real Estate License -
Real Estate Express
Travel Agent Certification - undefined
World Leisure Travel
Medical Billing & Coding - undefined
Edmonds Community College
G.E.D. - undefined
Edmonds Community College
Skills
- Customer service
- Relationship building
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
- Computer proficiency
- Payment processing
- Product and service solutions
- Sales expertise
- Warehousing functions
Timeline
Customer Service Representative
YMCA
12.2024 - Current
Real Estate Agent
Coldwell Banker Bain
03.2021 - 03.2023
General Manager, Bartender, and Entertainment Coordinator
Central Ave Pub and Eatery
10.2013 - 02.2018
Client Services Supervisor, Sales Support, Phone Administrator, and Claims Manager
Soniq Transportation and Warehouse
09.2009 - 01.2015
Personal Cruise Consultant
Holland America Line
09.2001 - 02.2020
Travel Agent Certification - undefined
World Leisure Travel
Medical Billing & Coding - undefined
Edmonds Community College
G.E.D. - undefined
Edmonds Community College
Real Estate License -
Real Estate Express
SUMMARY OF QUALIFICATION
- 25+ years’ experience in sales & customer service
- 150+ WPM
- Punctual & Reliable
- Efficient in time management
- Motivated Seller
- Multi-tasker
- Faster and eager learner
- Goal Orientated
- Driven for success
- Positive and upbeat attitude
- Tenacious Personality