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Associate Principal Engineer

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Achieved high levels of customer satisfaction by delivering tailored solutions in fast-paced retail environments. Fostered customer loyalty through attentive listening and personalized service. Drove team success in meeting targets through strong communication skills.

Result-driven professional with a consistent record of promotion across prior roles. Proven leadership experience developed through hands-on management and successful completion of the UPS LEAD program, with a a strong focus on performance, accountability, problem-solving skills to customer-focused roles, and continuous professional and personal improvement.

 Detail-oriented and reliable professional with experience in inventory management, food production, and operational support.  Proven ability to maintain quality standards, optimize workflow, and collaborate effectively in fast-paced environments.  Skilled in safety compliance, teamwork, problem-solving, and training new team members.  Strong critical thinking abilities with a focus on efficiency, accuracy, and continuous improvement. 

Organized and efficient Customer Service Representative focused on putting passengers at ease and creating a
positive travel experience. Exceptional problem solving and conflict resolution skills. High-energy Customer Service
Agent skilled in resolving conflicts through proactive communication. Listens actively to questions and resolves
issues and disputes tactfully and effectively.

Accomplished Technology Professional specializing in Program Management and Product Development. Proficient in leading cross-functional teams, utilizing tools such as Agile methodologies and project management software to drive high-impact solutions. Proven ability to manage complex projects in dynamic environments, fostering collaboration and strategic planning for organizational success.

Around 13+ years of professional IT experience in the full life cycle of the software design process including requirements definition, prototyping, proof of concept, design, solution, implementation, configuration, testing, production support and leading multiple teams. Worked in Retail, Financial and Travelling domains. 7+ years of experience in designing and implementing RESTful APIs and Web Development integrations and Contract definitions for all breakpoints of applications using AWS and GCP cloud platforms. Experience working with front end web development technologies using JavaScript, html, CSS, jQuery, Ajax, ReactJs, ES6, babel, webpack, Sagas, Redux and Node Js for sever side development. Exposure on ReactJs to develop user interfaces in a single page application development. Designed a solution using GCP Dataflows with apache beams, Pub/Sub and integrated with GCP data spanner for Enterprise Inventory Management System Designed a push and pull solutions of inventory data to support enterprise inventory master data. Designed effective solution and developed batch applications to process location / stores data from legacy systems into GCP using GG, Strim and pub/sub. Designed and developed spring boot application to load batch stores data from legacy systems into GCP via pub/sub and ETL Designed data model using Google Big Query to support Bulk Query retrieval Did a POC and proposed custom solution to implement cost effective Geo Hashing algorithm Did a POC and proposed custom solution to implement cost effective predictive address module to replace PB vs Google. Implemented Microservices using GCP Spanner/memory store, Fire Store Database and indexes using storage columns to improve the performance. Explored caching options using Redis, Memory Store and Hazel cast for Inventory Systems. Worked with mainframe systems runs DB2 and created COBOL integration to invoke Rest APIs. Exposure to Cloud Armor and Google Load Balancer and GKE, Compute Engines. Worked with GCP Stack Drivers, Grafana, Prometheus for creating log-based metrics and reporting. Exposure to AWS Lambda functions for parsing the JSON data for creating a dashboard for reporting. 4+ years of working experience using Spring Cloud, Spring Config, HAProxy, Netflix OSS such as Feign Client, Eureka, Ribbon, Hystrix, Service Discovery and Service Registry, Routing with ZUUL, Rabbit MQ and Kafka, Akamai Cloudlet. Deployed Microservices to AWS Cloud and added Docker Containerization. Used Jenkins for CI/CD pipeline for deploying Docker tags created for applications into AWS Cloud environment. Had a good work experience in SOAP Web services, RESTful JSON Web services. Significant expertise in all phases of Application Development using cutting edge J2EE Technologies includes JAVA 8, Servlets2.3, Spring 4.0, Spring MVC, Java Beans, JDBC, XML, JMS, JNDI, Apache CXF and AWS Cloud and Maven/Nexus Repository. Experience working with Spring and Spring MVC, struts frameworks. Experience working with sending asynchronous messages to Queues using JMS. Had a good work experience in converting XML messages to Java Objects using DOM Parser, SAX Parser, JAXB and XStreams. Extensively used Core Java include Java 8 Streams, lambda, Collections, Exceptions, I/O. Expertise in using and managing code repository, configuration management tools like Bit Bucket/Stash and GIT. Experienced in working with different databases No SQL Cassandra (DataStax), open Source AWS PostgreSQL DB, Oracle 11g. Well versed with software development methodologies includes N+3 Agile and waterfall. Experience working with code quality tools like SonarQube (Quality Gate), Code Pro Analytics, PMD, Find bugs, Check Style. Had a good experience in code build tools like Gradle and Maven. Experienced in working on onsite – offshore model and managed offshore development module. Expertise in preparing project plans and use cases for major initiatives, identify scope of project, monitor & control scope, schedule, cost, quality and risk. Worked with business analysts and user interface designers on requirement gathering, analysis and validation, prepare high level designs, conduct walkthrough meetings. Have been the effective liaison between different teams in projects with multi-tier architecture and middleware groups.

Dynamic and detail-oriented cashier with a proven track record at Ingles Supermarket, recognized for exceptional customer service and accuracy in cash handling. Demonstrated strong time management and communication skills, fostering customer loyalty and enhancing the shopping experience. Committed to maintaining professionalism and integrity in fast-paced environments.

Offering strong analytical skills and foundational grasp of cloud computing principles, eager to learn and develop in cloud support environment. Brings solid understanding of troubleshooting techniques and basic knowledge of AWS, GCP, and Entra ID. Ready to use and develop skills in technical support and cloud management.

Dynamic operations professional with extensive experience at A&A Metro Transportation, excelling in logistics planning and cross-functional leadership. Proven track record in optimizing fuel delivery coordination, enhancing customer satisfaction, and reducing operational costs through effective problem resolution. Skilled in inventory management and adept at fostering collaboration among teams to achieve outstanding results.

 Professional in fuel industry, prepared to excel in this role by leveraging experience in logistics and dispatch operations. Known for effectively managing fuel supply chains and coordinating deliveries to meet tight schedules. Focused on team collaboration and reliability, while adapting to shifting priorities. Proven skills in communication and problem-solving, valued by employers for maintaining high standards. 

Jasmine A. Pollard

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Fuel Dispatcher

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GED -

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Fuel Dispatcher

GED -

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