Jasmine C Pastrano
Fort Worth,TX
Summary
A dedicated and passionate professional with a Wide-ranging knowledge of applicable and counseling services to individuals, couples and families. A dependable team member with a strong analytical problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Rep./Firearm Auditor
Firstcash Inc
06.2022 - 02.2024
- Traveling daily to stores within and outside Regions to conduct physical inventories of the stores merchandise utilizing a handheld scanner.
- Reviewed the audit results, Communicated and Conducted training to Store Manager's on results found and how to be in monthly compliance.
- Conduct administrative duties such as: Federal Government background checks, made sure Stores were in compliance with the ATF policies and also with Company policies.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions with District Managers
Store Manager
Extraspace Storage
04.2021 - 05.2022
- Front desk/Customer service scheduled reservations over phone and via web chat. Supervised unit rentals and insurance sales.
- Managed and maintained storage units and office supplies inventory; made necessary edits based on audits findings.
- Traveled to various retail locations within the metroplex providing facility support.
- Assisted with hiring, training and mentoring new staff members.
Cashier Team Lead
Spec's Wine, Spirits & Finer Food
03.2019 - 04.2021
- Supervised and trained cashiers while actively guiding customers with their preferred decisions; providing excellent customer service.
- Reconciled in order to Bill of Lading of delivery using a scanning gun; corrected any discrepancy, Conducted weekly and monthly inventory of store products.
- Staged liquors and ushered direct calls to the appropriate salesperson.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
After School Program Specialist
Camp Fire First Texas
05.2017 - 01.2019
- Supervise and participate in group activities
- Maintain a safe and healthy environment by adhering to Camp Fire and Licensing standards
- Communicate with Site Director all incidents and/or behavior issues in a timely manner
- Assist in program events such as Field Trips, school activities, and Open Houses as needed.
- Enhanced youth engagement by incorporating interactive activities and group projects into program curriculum.
Education
High School Diploma -
Nathan Hale Highschool
Seattle06.2012
No Degree - Child Development
Houston Community College
Houston, TXSkills
- Attention to Detail
- Critical Thinking and Analysis
- Relationship Building
- Customer Relations
- Strong Work Ethic
- Empathic listener and Persuasive speaker
Certification
- First Aid/CPR Certified
Timeline
Customer Service Rep./Firearm Auditor
Firstcash Inc
06.2022 - 02.2024
Store Manager
Extraspace Storage
04.2021 - 05.2022
Cashier Team Lead
Spec's Wine, Spirits & Finer Food
03.2019 - 04.2021
After School Program Specialist
Camp Fire First Texas
05.2017 - 01.2019
High School Diploma -
Nathan Hale Highschool
No Degree - Child Development
Houston Community College
- First Aid/CPR Certified
Similar Profiles
Greg LaneGreg Lane
District Manager at Firstcash IncDistrict Manager at Firstcash Inc
Jose Alfredo TelloJose Alfredo Tello
Assistant Manager at Firstcash IncAssistant Manager at Firstcash Inc
Larry Pharr, JrLarry Pharr, Jr
Manager at Firstcash IncManager at Firstcash Inc