JASMINE SARMIENTO HERNANDEZ
Summary
Customer Care Specialist excelling in problem-solving and effective communication. Proficient at managing high call volumes while ensuring quality assurance. Skilled in time management and de-escalation techniques, consistently delivering exceptional customer relations.
Overview
12
12
years of professional experience
Work History
Customer Care Specialist
Bright Horizons
11.2023 - Current
- Demonstrate consistent professionalism.
- Provide policy knowledge while documenting interactions accurately for future reference.
- Utilize problem-solving to identify the root causes of customer issues and provide appropriate solutions.
- Successfully manage high call volumes while maintaining quality assurance standards.
Receptionist
Mile High Graphics
03.2022 - 11.2023
- Fostered rapport with customers
- Planned and organized office meetings.
- Managed clerical needs
- Coordinated responses to customer inquiries via phone and email.
Care Coordinator
Shift Chiropractic
01.2020 - 08.2020
- Coordinates communications to facilitate patient appointment arrangements.
- Organized data for optimal access.
- Adhered to company and HIPAA standards.
Retail Manager
Charlotte Russe Inc.
06.2013 - 04.2019
- Worked alongside district manager to implement key business strategies.
- Recruited, trained, and guided team members.
- Managed, led sales, directed, motivated and developed team.
Education
Bachelor of Science - Marketing And Management
Johnson & Wales University
05-2015
Skills
- Time management
- Customer relations
- Attention to detail
- Problem solving
- De-escalation techniques
- Billing coordination
- Effective verbal and written communication
References
References available upon request
Timeline
Customer Care Specialist
Bright Horizons
11.2023 - Current
Receptionist
Mile High Graphics
03.2022 - 11.2023
Care Coordinator
Shift Chiropractic
01.2020 - 08.2020
Retail Manager
Charlotte Russe Inc.
06.2013 - 04.2019
Bachelor of Science - Marketing And Management
Johnson & Wales University
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